Level 2 Service Desk - Central London - Outside IR35 - 3 month initial contract at Hamilton Barnes, City of London, 3 Months, £200 per day

Role Overview

An established healthcare organisation is seeking a 2nd Line IT Support Engineer to join their busy on-site IT function. This role provides hands-on technical support across a large, complex site, resolving incidents and service requests while maintaining smooth day-to-day operations. The team is based on the administrative corridor and does not enter clinical/ward areas. It's a great opportunity for someone with strong 2nd line/desktop support experience who thrives in a fast-paced, service-driven environment.

Key Responsibilities

• Provide 2nd line IT support for incidents and service requests across the organisation
• Carry out desktop support "walkabouts," attending end-user desks directly to resolve issues
• Troubleshoot and resolve hardware, software, mobile device, printer, and connectivity issues
• Install, configure, maintain, and deploy end-user devices and applications
• Support Microsoft Windows, M365, Active Directory, and endpoint services
• Take ownership of tickets through to resolution, prioritising and managing incidents in line with SLAs
• Support onboarding, offboarding, access management, and technology refresh programmes

Must-Haves

• 5 days per week on-site (non-negotiable)
• Confident carrying out desktop support walkabouts to end-user desks
• Self-sufficient troubleshooter, able to resolve issues independently
• Strong, proven 2nd line support knowledge
• ServiceNow experience essential (Problem and Service modules)

Essential Skills/Experience

• Proven experience providing 2nd line, desktop, or end-user computing support in a busy organisation
• Strong knowledge of Microsoft Windows, M365, and desktop hardware support
• Experience with Active Directory and Microsoft Entra ID user administration
• Endpoint troubleshooting, including networking, Wi-Fi, and connectivity issues
• Excellent customer service and stakeholder communication skills

Contract Details

• Rate: £200/day
• Location: 5 days on-site, West London
• Duration: Initial 3 months, with a view to extend
• Start: ASAP