Senior Workplace Technology Specialist - West London - Outside IR35 | 5 days onsite at Strike IT Recruitment Services, London Area, £300-£400 per day

Senior Workplace Technology Specialist (VIP Support & End User Experience)

Month Contract | West London | On-site (5 Days per Week, Minimum 4 days)

OUTSIDE IR35 - £300 - £400 per day

We're looking for an experienced Workplace Technology Specialist who genuinely enjoys helping people and takes pride in delivering an exceptional end-user experience.

This is not a traditional desktop support role.

You'll become the face of IT within our London office, providing outstanding day-to-day support to around 100 users, building trusted relationships with employees at every level of the business, including senior leadership.

You'll work closely alongside a Managed Service Provider who delivers the third-line technical capability, allowing you to focus on delivering first-class customer service, proactive workplace support and ensuring every interaction with IT is professional, efficient and positive.

This is an excellent opportunity for someone who enjoys working in a highly visible role where communication, ownership and relationship building are just as important as technical ability.

What You'll Be Doing

Deliver an Outstanding User Experience

• Become the primary face of IT within the London office
• Build trusted relationships with users across the business, including Directors and senior stakeholders
• Deliver a genuine white-glove support experience
• Provide hands-on support for desktops, laptops, mobile devices and workplace technology
• Take ownership of issues from initial contact through to successful resolution
• Communicate confidently with both technical and non-technical users

Workplace Technology Support

• Support Windows 11 devices, Microsoft 365 and everyday end-user technology
• Configure laptops, mobile devices and peripherals for new starters
• Manage onboarding and offboarding activities
• Support Microsoft Teams Rooms, meeting room technology and collaboration tools
• Maintain IT hardware inventory and life cycle management
• Ensure meeting rooms and shared technology spaces remain fully operational

Service Ownership

• Act as the key liaison between end users and the Managed Service Provider
• Monitor incidents through to completion and keep users updated throughout
• Escalate issues appropriately while maintaining ownership of the customer experience
• Identify recurring issues and recommend service improvements
• Produce and maintain clear documentation and user guides
• Help improve IT processes and workplace technology standards

Project Support

• Coordinate IT activities for an upcoming office relocation
• Work alongside the Project Manager to ensure the smooth movement of laptops, desktops and workplace technology
• Support office moves, desk relocations and workplace changes
• Assist with hardware refreshes and workplace technology rollouts
• Coordinate with third-party suppliers where required

What We're Looking For

We're looking for someone who enjoys working with people just as much as technology.

The successful candidate will be confident, approachable and capable of building credibility with users at every level of the organisation.

You'll be someone who naturally takes ownership, communicates clearly and always looks for ways to improve the overall user experience.

Essential Experience

• Previous experience in a Workplace Technology, VIP Support, Desktop Support or End User Support role
• Strong customer service and stakeholder management skills
• Experience supporting senior leadership and executive users
• Excellent verbal and written communication skills
• Comfortable working in a highly visible, customer-facing environment
• Experience working within ITIL-based support environments
• Proven ability to prioritise workloads and remain calm under pressure
• Experience coordinating with third-party support providers
• Comfortable supporting workplace technology projects and office moves

Technical Skills

• Windows 11
• Microsoft 365
• Microsoft Teams
• Active Directory/Entra ID
• Microsoft Intune
• ServiceNow or similar ITSM platform
• Laptop, desktop and mobile device support
• Meeting room and AV technology