Outside Spy
London Area, United Kingdom
Programme Manager – CRM Transformation 6 month initial contract (likely to extend) | 2 days per week in London | Outside IR35 An exciting opportunity has arisen for an experienced Programme Manager to drive a strategic CRM Transformation Programme within a leading global law firm. You'll lead the programme from pilot execution through to strategic recommendation, shaping the future CRM strategy by evaluating current capabilities, gathering business requirements and defining a roadmap for implementation. Key Responsibilities Lead the end-to-end CRM transformation programme. Establish programme governance, reporting and stakeholder engagement. Oversee a CRM/contact management pilot and evaluate business outcomes. Lead enterprise-wide requirements gathering and prioritisation. Manage gap analysis and assess CRM platforms, including Salesforce, Intapp and other solutions. Develop the future-state CRM operating model, business case and implementation roadmap....