£250 - £275 per day
Outside Spy
Cambridge, UK
3rd Line Support Engineer - Contract Position - Hybrid Remote (Cambridge) We have a new requirement for a 3rd Line Engineer to join an MSP, working out of their Cambridge office on a hybrid-remote basis. This is an initial 3-month contract with strong potential for extension. Location: Hybrid Remote - Cambridge office (2-3 days onsite) Start Date: Monday 14th July Rate: £275/day (Outside IR35) Contract: 3 months initially (likely to extend) Commitment: Full-time, 5 days a week Ideal Profile: 5+ years||| experience in technical support (MSP or customer-facing environment) Strong troubleshooting, escalation, and project skills Key Responsibilities: Act as the escalation point for Level 1 & 2 engineers Manage and implement technical changes from support tickets and project work Support critical P1 incidents and security events as part of the L3 team Focus on escalated helpdesk tickets, with occasional support across L1/L2 during peak periods Carry out...