£475 - £500 per day
Outside Spy
Berkshire, UK
Telecommunications Business Analyst - Service Designer (Chat & Voice Transformation) Location: Remote/Berkshire Duration: 3 months rolling Rate: £475.00 - £500.00 per day outside IR35 About the Role We're on the lookout for a Telecommunications Business Analyst/Service Designer to join our end client's dynamic team during an exciting phase of transformation and growth. This role is instrumental in driving discovery and design activities, helping shape the future of our chat and voice services in response to an enterprise-level merger and direct request from the CEO. You'll work closely with existing Service Designers, technical leads, and business stakeholders to map out the current landscape and define an aligned future-state customer experience across digital and voice channels. Key Responsibilities Lead Discovery Workshops Conduct As-Is customer journey mapping workshops Drive Like-for-Like comparisons with Consumer Business Unit...