5 service desk analyst jobs found

About Us We are a technology solutions provider specialising in the public sector. Our mission is to help government organisations become truly data-driven by transforming their digital services, streamlining operational processes, improving citizen outcomes, and enhancing transparency across public services. We work closely with government bodies to design and deliver modern, secure, and scalable digital solutions that have real-world impact. The Role We are seeking an experienced Service Desk Manager who holds current Security Clearance (SC) on a contract basis to lead the operational support and service management of a live data product supporting a central government client. You will be accountable for the end-to-end delivery of Service Desk operations, working with a team of Service Desk Analysts and acting as the primary point of escalation for incidents, service requests, access management, and operational issues. You will ensure the stability, availability,...

IT Support Analyst (1st/2nd Line) Day Rate: 150 - 200/day (Outside IR35) Location: Farringdon, London (5 days Onsite) Duration: 6 months with Potential extension About the Role We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches. This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders. Key Responsibilities User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system. M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain...

IT Support Analyst (1st/2nd Line) Day Rate: £150 - £200/day (Outside IR35) Location: Farringdon, London (5 days Onsite) Duration: 6 Months with Potential extension About the Role We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches. This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders. Key Responsibilities User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system. M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain SharePoint...

IT Support Analyst (1st/2nd Line) Day Rate: £150 - £200/day (Outside IR35) Location: Farringdon, London (5 days Onsite) Duration: 6 Months with Potential extension About the Role We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches. This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders. Key Responsibilities User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system. M365 Administration: Utilize working knowledge of...

Senior Network & Infrastructure Engineer - £500 per day (Outside of IR35) One of the UK's leading entertainment groups (hospitality, leisure) requires a Senior Network & Infrastructure Engineer is a senior technical role within the Group IT Operations function, focused primarily on supporting and maintaining the infrastructure estate The role is responsible for delivering network & infrastructure support, maintenance, patching, troubleshooting whilst seeking proactive operational improvement. The successful candidate will act as a key technical SME across Cisco/HP Switches, Microsoft Azure, Microsoft 365, Networking, Switching, Firewalls, Wi-Fi and Zscaler environments, ensuring systems remain secure, available, supported and aligned to group standards and operational processes This role combines operational support, technical administration and infrastructure project delivery, requiring strong troubleshooting capability, a proactive mindset and excellent...