5 service desk analyst jobs found

Junior Technical Support Analyst – Outside IR35 Contract Location: Canary Wharf, London (5 days onsite) Rate: £250-350 per day (Outside IR35) - Open to perm also Contract: 9–12 months initially We're supporting a leading global organisation in their search for a Technical Support Analyst to join a busy enterprise technology team. This is an excellent opportunity for someone with around 3–5 years' experience in an enterprise IT support environment who's looking to broaden their exposure within a large, fast-paced organisation. Working as part of a collaborative technology team, you'll provide operational support across a Microsoft estate, helping to maintain a high-quality service for users while supporting asset management, incident resolution and operational processes. Responsibilities Provide 1st and 2nd line technical support across Microsoft technologies Manage and resolve incidents, requests and service tickets using ServiceNow Support...

About Us We are a technology solutions provider specialising in the public sector. Our mission is to help government organisations become truly data-driven by transforming their digital services, streamlining operational processes, improving citizen outcomes, and enhancing transparency across public services. We work closely with government bodies to design and deliver modern, secure, and scalable digital solutions that have real-world impact. The Role We are seeking an experienced Service Desk Manager who holds current Security Clearance (SC) on a contract basis to lead the operational support and service management of a live data product supporting a central government client. You will be accountable for the end-to-end delivery of Service Desk operations, working with a team of Service Desk Analysts and acting as the primary point of escalation for incidents, service requests, access management, and operational issues. You will ensure the stability, availability,...

Senior Network & Infrastructure Engineer - £500 per day (Outside of IR35) One of the UK's leading entertainment groups (hospitality, leisure) requires a Senior Network & Infrastructure Engineer is a senior technical role within the Group IT Operations function, focused primarily on supporting and maintaining the infrastructure estate The role is responsible for delivering network & infrastructure support, maintenance, patching, troubleshooting whilst seeking proactive operational improvement. The successful candidate will act as a key technical SME across Cisco/HP Switches, Microsoft Azure, Microsoft 365, Networking, Switching, Firewalls, Wi-Fi and Zscaler environments, ensuring systems remain secure, available, supported and aligned to group standards and operational processes This role combines operational support, technical administration and infrastructure project delivery, requiring strong troubleshooting capability, a proactive mindset and excellent...

Contract Service Desk Manager (1st Line & Request Fulfilment) Location: Preston (5 days per week on-site) Contract: Initial 6 months IR35: Outside IR35 Rate: DOE Start: Immediate/Next few weeks The Opportunity We're looking for an experienced Service Desk Manager to join a large enterprise technology function on an initial six-month contract. This is a hands-on leadership role where you'll take ownership of a busy 1st Line Service Desk supporting several thousand users. The focus is on improving service quality, increasing operational efficiency, driving automation and creating a high-performing customer-focused support function. You'll work alongside senior technology leaders to improve service operations, enhance colleague experience and deliver measurable improvements across people, process and technology. Key Responsibilities Lead the day-to-day operation of a large-scale 1st Line Service Desk. Improve SLA, XLA, CSAT and First Contact Resolution...

Senior Network & Infrastructure Engineer - £500 per day (Outside of IR35) One of the UK's leading entertainment groups (hospitality, leisure) requires a Senior Network & Infrastructure Engineer is a senior technical role within the Group IT Operations function, focused primarily on supporting and maintaining the infrastructure estate The role is responsible for delivering network & infrastructure support, maintenance, patching, troubleshooting whilst seeking proactive operational improvement. The successful candidate will act as a key technical SME across Cisco/HP Switches, Microsoft Azure, Microsoft 365, Networking, Switching, Firewalls, Wi-Fi and Zscaler environments, ensuring systems remain secure, available, supported and aligned to group standards and operational processes This role combines operational support, technical administration and infrastructure project delivery, requiring strong troubleshooting capability, a proactive mindset and excellent...