4 service desk analyst jobs found in London

The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents. They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Accountabilities: Timely answering of support queries from multiple channels Promptly escalating issues to the relevant party to ensure progression Communicate relevant updates in daily ‘stand ups' and as requested Share knowledge with team members Responsibilities: Provide consistent high-quality support to internal and external customers, taking ownership of user problems...

The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents. They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Accountabilities: Timely answering of support queries from multiple channels Promptly escalating issues to the relevant party to ensure progression Communicate relevant updates in daily ‘stand ups’ and as requested Share knowledge with team members Responsibilities: Provide consistent high-quality support to internal and external customers, taking ownership of user problems and...

Full job description The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents. They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Accountabilities: Timely answering of support queries from multiple channels Promptly escalating issues to the relevant party to ensure progression Communicate relevant updates in daily ‘stand ups’ and as requested Share knowledge with team members Responsibilities: Provide consistent high-quality support to internal and external...

We're looking for a Contract Service Architect / Business Analyst with public sector experience to join a client project with us here at Softwire for an initial 6-month period - Outside IR35 - £400pd Start Date: 22/12/2025 End Date: 19/06/2026 Softwire is one of the UK’s leading digital technology consultancies, offering services in software engineering, design, innovation, cloud, mobile, and data. We deliver high-profile and cutting-edge digital projects for household names across the public and private sectors. Role Requirements: Support the design and mapping of the operational model for a new digital service, with a particular focus on customer and business (internal) data and process flows. The professional will need strong analytical skills to enable them to break down complex business processes, identify gaps, and translate them into clear, actionable requirements. Support the development of roles and responsibilities within the structure. This will...