Outside Spy
Milton Keynes, UK
Your new role The Problem Management Lead has two main areas of focus: Practice Ownership and Operational Management. In Practice Ownership, the role is responsible for the governance, design, implementation, and continuous improvement of ITIL practices within the organisation. This ensures that these practices consistently add value by aligning with ITIL best practices and organisational objectives. The role involves leading process development, managing performance, and working closely with stakeholders. In Operational Management, the role involves overseeing the daily operations of the SIAM practice, ensuring the effective integration and management of multiple service providers to deliver seamless IT services. This includes managing operational governance, driving service improvements, and ensuring all service providers meet agreed performance standards. Therefore, your responsibilities include (but are not limited): Leadership and Governance: Define and implement ITIL...