Outside Spy
Gloucester, England, United Kingdom
Working hours: 35 hours per week, Monday to Friday Duration: 3 month contract (Outside IR35) Location: Gloucester About The Role Benefact Group are looking for a Service Management Specialist to join our Gloucester office. Key Responsibilities Lead the end-to-end service design and transition design of the new SaaS ERP solution from implementation to operational support. Develop and document the ERP Service Model, Service Catalogue, and Support Structure. Define and implement Service Level Agreements (SLAs), Operational Level Agreements (OLAs), Experience Level Agreements (XLAs), and Key Performance Indicators (KPIs). Provide input into Non-Functional Requirements (NFRs), including performance, availability, scalability, resilience, security, and compliance considerations. Review contracts and input where necessary to ensure our requirements are adequately catered for. Implement service reports, including incident trends, SLAs, and system...