£600 - £650 per day
Outside Spy
Manchester, England, United Kingdom
Service Design Architect Outside IR35 Manchester / Hybrid Day rate £600 - £650 We are supporting our client who are a European heavyweight SaaS business as they build and scale a major multi tower managed service. We need a Service Design Architect to own the end to end Target Operating Model. This role is for someone who has built and led complex services that span finance operations, KYC and onboarding, export and logistics, and contact centre environments. You will shape the entire service blueprint and the operating model and the controls and the tooling and the transition roadmap. The client has recently created a new contact centre in Cologne, which means occasional travel between the UK and Germany will be required. This work sits at the intersection of operations, design, compliance, technology and international service delivery. What you will do • Own the Target Operating Model across people, process, technology, data, governance and partners...