Outside Spy
London Area, United Kingdom
Job Title: IT Service Delivery Manager / IT Workplace Enablement Lead Location: London, UK (Hybrid) Contract 6 Months Outside IR35 Our client a fast-growing global fintech is looking for a Workplace Enablement Lead to take ownership of workplace IT operations and end-user experience across their UK and international offices. You’ll lead the IT Enablement team, ensuring smooth day-to-day operations, reliable IT services, and scalable support systems that help their people work efficiently and securely. This is a hands-on leadership role with a strong focus on service excellence, automation, and process optimisation. Key Responsibilities Lead and mentor the IT Workplace / Service Desk team to deliver exceptional IT support. Oversee ticketing, incident management, and service requests, ensuring SLAs and KPIs are consistently met. Act as the escalation point for complex issues and high-priority incidents. Drive automation, self-service, and continuous...