Outside Spy
City of London, UK
Freshservice Consultant Duration - 3 months (Initially) Location - London (Hybrid) Ir35 - Outside We are looking for an experienced Freshservice Consultant to support the development, configuration, and optimisation of our service management platform. This role requires hands-on experience with Freshservice, strong service management knowledge, and ideally a background in higher education. Key Responsibilities: Configure and customise Freshservice modules to meet organisational requirements Design and implement workflows, automations, and service catalogues Integrate Freshservice with internal systems and third-party tools Provide technical documentation and support user training Offer expert guidance on platform capabilities and best practices Key Requirements: Proven experience in developing and configuring Freshservice (Freshworks) Strong understanding of ITSM principles; ITIL knowledge is an advantage Experience with APIs, webhooks, and automation...