£250 per day
Outside Spy
Cardiff, UK
1st/2nd Line Support Engineer Cardiff- 3 days per week in office £250 per day 6 Month Contract (Likely Extension) IR35 Status - Outside Our client, a well-established organisation, is currently seeking an experienced 1st/2nd Line Support Engineer to join their IT Support function on an initial 6-month contract basis. This is an excellent opportunity for a customer-focused support professional with solid experience in Identity & Access Management (IAM) and service desk environments to play a key role in delivering high-quality technical support across the business. Key Responsibilities Provide 1st and 2nd line technical support to internal users Manage and resolve incidents and service requests via ticketing systems Support and administer Identity & Access Management (IAM) processes Handle user provisioning, access requests, onboarding and offboarding Troubleshoot hardware, software, and access-related issues Escalate complex issues to 3rd Line...