£250 - £350 per day
Outside Spy
London, UK
User Researcher Remote Outside IR35 £350 per day * Public Sector/GDS experience is essential.* About the role We're looking for an experienced User Researcher to help us design and improve services that genuinely meet user needs. You'll play a key role in shaping evidence-based decisions, ensuring our digital and service design work is inclusive, accessible, and effective. This role is ideal for someone with strong public sector experience who understands the challenges of working in complex policy, delivery, and regulatory environments. What you'll do Plan and deliver high-quality user research across the service lifecycle (discovery, alpha, beta, and live) Advocate for user-centred design and evidence-based decision-making Use a range of qualitative and quantitative research methods (eg interviews, usability testing, surveys, ethnographic research) Work closely with designers, product managers, developers, and policy colleagues Synthesize research...