4 sme jobs found

AWS Connect SME - Amazon Connect - AWS Lambda - Contract - Outside IR35 My client are looking for a Senior AWS Connect Engineer who can take the lead on their Amazon Connect platform. You'll be the go to person for designing, building, and improving their cloud contact center, working closely with teams across the business to make sure everything is scalable, secure, and runs smoothly. Responsibilities Design, build, and maintain Amazon Connect contact center solutions Integrate Amazon Connect with CRM, ticketing, and other internal systems Develop and maintain contact flows, IVRs, routing logic, and call recording policies Implement automation, monitoring, and alerting for contact center services Lead troubleshooting and performance tuning for voice and chat workflows Collaborate with stakeholders to gather requirements and translate them into technical designs Provide technical guidance, best practices, and mentorship to junior team members Ensure security,...

Business Analyst | Power & Gas SME | £800/Day OUTside IR35 | Energy Trading – 6 months rolling | Hybrid Business Analyst SME in the Power trading space is needed for a commodities & energy trading firm, covering both physical & derivative trading. With their continued growth and onboarding new products, in line with new regulatory changes, they need a ETRM SME Business analyst to work on Project lifecycle covering business requirements analysis, functional specification of changes, testing as required and support of UAT. As a Power Business Analyst – You will leverage your deep knowledge of the European power market, experience with ETRMs, middle - back-office systems, processes to ensure the successful delivery of business and technology changes. Strong BA skills are also essential in this new area of the business, as well as teasing out requirements to map them out in an Azure DevOps board with enough detail for the developers to elaborate on. As a...

IT Risk Management SME, Outside IR35, £725 per day, (mostly remote) Contract role for an experienced IT Risk Management SME who can work at a group level with CIO engagement, and department Heads of Risk, with a consulting mindset. You will be reviewing the current IT Risk framework and assessing what is already in place across the organisation and its market units. From this, you will shape and propose a clear group level methodology for IT Risk Management that complements existing functions such as Cyber Security, Incident Management and Problem Management, while maintaining clear ownership of technology risk oversight. You will be updating group level IT policies, identifying where changes are required and providing a practical view of the work needed to align policies across the group. Another core area would be to have Key Risk Indicators (KRIs) and supporting metrics to track technology risk across core service management disciplines, including incident and problem...

Technology Integration Lead | PE Buy & Build | Multi-acquisition platform Outside IR35 - £900-£1100 per day I’m working with a private equity backed healthcare platform that is scaling rapidly through acquisition and is looking for a hands-on Technology Integration leader to support the integration of newly acquired businesses. This is an interim role focused on delivery rather than traditional corporate IT leadership. The platform is acquiring multiple small and mid-sized businesses and needs someone who can help standardise systems, integrate data and build a scalable technology foundation as the organisation grows. This role would suit someone who has experience in environments such as: private equity buy-and-build platforms technology integration across multiple acquisitions digital transformation in scaling SMEs consulting roles delivering hands-on systems integration programmes Mid Market experience or high-growth organisations who have scaled...