2 servicenow business analyst jobs found

Technical Business Analyst – Identity & Authentication (IAM) Contract | Outside IR35 | Hybrid – 2 days per week in London Acora Group is partnering with a global enterprise to deliver a major passwordless authentication rollout. We’re seeking a Technical Business Analyst with strong Identity & Access Management (IAM) experience to drive user analysis, authentication setup, stakeholder engagement, and security aligned delivery across multiple regions. This role sits at the intersection of cybersecurity, identity governance, authentication technology, and enterprise change management—ideal for a BA with deep IAM knowledge and hands on experience with Microsoft Entra ID (Azure AD). Responsibilities: User Analysis & Rollout Planning Assess user authentication readiness and segment user groups Plan rollout waves, readiness checks, timelines, and dependencies Authentication Support Support setup of authentication methods in Microsoft Entra ID (Azure...

Service Management Consultant (Service Desk), £540 per day outside IR35 3 months initially, Remote Working & London Bench IT require an experienced Service Management Consultant to focus on the Service Desk to conduct a full operational review, identify performance gaps, and lead the transformation of the service desk through process optimisation, automation, AI integration, and modern tooling to deliver measurable improvements in user experience, efficiency, and cost-effectiveness. The successful resource should have the skills and experience included below. Please note this role is working 2-3 days per week in London. Experience: Proven record of delivering against IT Service Management (ITSM) Proven track record leading service desk transformation initiatives Deep knowledge of ITIL (ITIL4 certification preferred) Experience with leading ITSM platforms (ServiceNow, Jira SM, etc.) Strong analytical and data-driven decision-making capability...