4 service desk manager jobs found

Service Desk Manager - Turn Around, Process Improvement - Healthcare - Essex Large, complex distributed UK Healthcare Organisation undergoing significant transformation across their core business systems urgently require a dynamic Interim Service Desk Manager with a demonstrable background in Turn Arounds', Process Improvement, Continuous Improvement, remove failure demand & create sustainable service. Coaching the Team throughout Challenging & varied role involving: Actioning backlog. Establish a reliable picture of incoming demand, open work, age, priority, ownership and blockers. Triage the backlog. Improve daily working practices. Put in place clear queues, ownership, escalation routes, handovers, knowledge management, quality checks and a manageable daily operating rhythm. Coach the team to make sound decisions and finish work. Raise resolution at first contact. Give analysts the knowledge, access, scripts and authority to resolve more issues...

Service Desk Manager - Turn Around, Process Improvement - Healthcare - Essex Large, complex distributed UK Healthcare Organisation undergoing significant transformation across their core business systems urgently require a dynamic Interim Service Desk Manager with a demonstrable background in Turn Arounds', Process Improvement, Continuous Improvement, remove failure demand & create sustainable service. Coaching the Team throughout Challenging & varied role involving: Actioning backlog.  Establish a reliable picture of incoming demand, open work, age, priority, ownership and blockers. Triage the backlog. Improve daily working practices.  Put in place clear queues, ownership, escalation routes, handovers, knowledge management, quality checks and a manageable daily operating rhythm. Coach the team to make sound decisions and finish work. Raise resolution at first contact.  Give analysts the knowledge, access, scripts and authority to resolve more issues during the...

Service Desk Manager - Turn Around, Process Improvement - Healthcare - Essex Large, complex distributed UK Healthcare Organisation undergoing significant transformation across their core business systems urgently require a dynamic Interim Service Desk Manager with a demonstrable background in Turn Arounds', Process Improvement, Continuous Improvement, remove failure demand & create sustainable service. Coaching the Team throughout Challenging & varied role involving: Actioning backlog. Establish a reliable picture of incoming demand, open work, age, priority, ownership and blockers. Triage the backlog. Improve daily working practices. Put in place clear queues, ownership, escalation routes, handovers, knowledge management, quality checks and a manageable daily operating rhythm. Coach the team to make sound decisions and finish work. Raise resolution at first contact. Give analysts the knowledge, access, scripts and authority to resolve more issues...

Project Manager (EAM/CAFM) – Facilities Management - Outside IR35 - Hybrid We are looking for an experienced Project Manager to drive milestones and deliver contractual transformation requirements across multiple business and technology workstreams on a global CAFM upgrade programme The successful candidate will have proven experience within Facilities Management, ideally covering FM Help Desk services, CAFM platforms, field service tools and contract mobilisation. The assignment is outside IR35 and will require 2 days per week on site in Manchester (3 days per week can be remote) Key Responsibilities: Manage project plans, milestones, dependencies, risks and actions through to completion. Coordinate delivery across complex, matrix business and IT teams. Facilitate stakeholder meetings, workshops and requirements gathering. Support the translation of operational requirements into effective technology solutions. Provide strong project governance and delivery oversight...