2 service desk analyst jobs found

Service Desk Analyst (1st & 2nd Line Support) Location: Fully Remote (UK) Contract: Initial 6 Months Rate: £200-£250 per day (Outside IR35) Start Date: ASAP The Opportunity We're looking for an experienced Service Desk Analyst to join a busy IT support team on an initial 6-month contract . This is a fully remote opportunity where you'll provide 1st and 2nd Line Support , helping users resolve technical issues while delivering excellent customer service. Working within a Microsoft-centric environment, you'll support end users across Microsoft 365, Azure, hardware, and business applications while managing incidents through Jira and other ticketing systems. Key Responsibilities Provide 1st and 2nd Line technical support via phone, email, and remote support tools. Troubleshoot and resolve hardware, software, operating system, and connectivity issues. Support Microsoft 365 technologies, including Outlook, Teams, OneDrive, SharePoint, and...

Service Desk Analyst (1st & 2nd Line Support) Location: Fully Remote (UK) Contract: Initial 6 Months Rate: £200-£250 per day (Outside IR35) Start Date: ASAP The Opportunity We’re looking for an experienced Service Desk Analyst to join a busy IT support team on an initial 6-month contract . This is a fully remote opportunity where you’ll provide 1st and 2nd Line Support , helping users resolve technical issues while delivering excellent customer service. Working within a Microsoft-centric environment, you’ll support end users across Microsoft 365, Azure, hardware, and business applications while managing incidents through Jira and other ticketing systems. Key Responsibilities Provide 1st and 2nd Line technical support via phone, email, and remote support tools. Troubleshoot and resolve hardware, software, operating system, and connectivity issues. Support Microsoft 365 technologies, including Outlook, Teams, OneDrive, SharePoint, and...