4 service desk analyst jobs found

The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents. They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Accountabilities: Timely answering of support queries from multiple channels Promptly escalating issues to the relevant party to ensure progression Communicate relevant updates in daily ‘stand ups' and as requested Share knowledge with team members Responsibilities: Provide consistent high-quality support to internal and external customers, taking ownership of user problems...

The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents. They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Accountabilities: Timely answering of support queries from multiple channels Promptly escalating issues to the relevant party to ensure progression Communicate relevant updates in daily ‘stand ups’ and as requested Share knowledge with team members Responsibilities: Provide consistent high-quality support to internal and external customers, taking ownership of user problems and...

Full job description The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents. They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Accountabilities: Timely answering of support queries from multiple channels Promptly escalating issues to the relevant party to ensure progression Communicate relevant updates in daily ‘stand ups’ and as requested Share knowledge with team members Responsibilities: Provide consistent high-quality support to internal and external...

Full job description This role is based in Richmond, UK Salary is negotiable based on experience Minimum 5 years of hands-on experience in IT support Are you passionate about delivering exceptional IT support and ensuring seamless technology experiences for end users? We are seeking a  Technology Support Engineer  to join our client's team in the  iGaming industry . This role is pivotal in maintaining and optimizing IT infrastructure, supporting business systems, and enabling smooth day-to-day operations. Bullet Points: Location: Richmond, UK Salary is negotiable based on experience Minimum  5 years of hands-on experience  in IT support within a Service Desk or Help Desk environment. Employment Type:   Initial 6-month contract  (on our payroll or Outside IR35) with  long-term employment possibilities What You'll Do Provide technical support and maintenance for IT infrastructure...