Outside Spy
Chelmsford, UK
Service Desk Manager - Turn Around, Process Improvement - Healthcare - Essex Large, complex distributed UK Healthcare Organisation undergoing significant transformation across their core business systems urgently require a dynamic Interim Service Desk Manager with a demonstrable background in Turn Arounds', Process Improvement, Continuous Improvement, remove failure demand & create sustainable service. Coaching the Team throughout Challenging & varied role involving: Actioning backlog. Establish a reliable picture of incoming demand, open work, age, priority, ownership and blockers. Triage the backlog. Improve daily working practices. Put in place clear queues, ownership, escalation routes, handovers, knowledge management, quality checks and a manageable daily operating rhythm. Coach the team to make sound decisions and finish work. Raise resolution at first contact. Give analysts the knowledge, access, scripts and authority to resolve more issues during the...