Outside Spy
Remote (London and home, UK)
CMS Business Analyst (Client-Facing) | Headless CMS Our client is seeking a client-facing CMS Business Analyst for an outside IR35 contract. The work forms part of a wider eCommerce programme for a customer in the leisure sector, moving from a Legacy CMS to a headless, cloud-hosted architecture. You will work directly with the client on site, lead workshops and turn business needs into clear requirements that shape the customer experience. Scope of services Plan and lead client workshops to uncover goals, pain points, customer journeys and requirements Work on site with client stakeholders, building trusted relationships and managing expectations, scope and change Define and shape digital customer experiences, including journey mapping, content models and editorial workflows Capture and document business and functional requirements, user stories and acceptance criteria Support the move to a headless architecture, working with developers and solution architects...