4 problem manager jobs found

Problem Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers Problem Records, Known Errors, Workarounds, trend analysis, Post Incident Reviews and continual service improvement. This position is suited to an experienced Problem Manager with strong IT service management expertise who is comfortable working across technical teams, customers and senior service stakeholders. Problem Manager Responsibilities Own and manage the end-to-end Problem Management process and associated governance. Lead Root Cause Analysis (RCA) investigations into major, recurring and complex incidents. Coordinate technical and service teams to identify underlying causes of service issues. Create, maintain and manage Problem Records throughout their lifecycle. Identify and document Known Errors and appropriate Workarounds. Develop and track corrective and preventative actions through to completion. Analyse incident trends and recurring service issues to identify potential...

Problem Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers Problem Records, Known Errors, Workarounds, trend analysis, Post Incident Reviews and continual service improvement. This position is suited to an experienced Problem Manager with strong IT service management expertise who is comfortable working across technical teams, customers and senior service stakeholders. Problem Manager Responsibilities Own and manage the end-to-end Problem Management process and associated governance. Lead Root Cause Analysis (RCA) investigations into major, recurring and complex incidents. Coordinate technical and service teams to identify underlying causes of service issues. Create, maintain and manage Problem Records throughout their lifecycle. Identify and document Known Errors and appropriate Workarounds. Develop and track corrective and preventative actions through to completion. Analyse incident trends and recurring service issues to identify potential...

Capacity Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers capacity monitoring, demand forecasting, performance analysis, resilience, risk management and capacity improvement planning. This position is suited to an experienced Capacity Manager with strong IT service management expertise who is comfortable coordinating technical teams and providing clear capacity insight to operational and senior stakeholders. Capacity Manager Responsibilities Monitor service, infrastructure and application capacity, utilisation and performance trends. Identify capacity constraints, bottlenecks and risks before they affect live services. Coordinate capacity planning activities across infrastructure, application and service teams. Assess current capacity against business demand and anticipated future requirements. Produce demand forecasts and growth plans to support future service requirements. Assess the impact of major incidents on service capacity, performance...

Capacity Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers capacity monitoring, demand forecasting, performance analysis, resilience, risk management and capacity improvement planning. This position is suited to an experienced Capacity Manager with strong IT service management expertise who is comfortable coordinating technical teams and providing clear capacity insight to operational and senior stakeholders. Capacity Manager Responsibilities Monitor service, infrastructure and application capacity, utilisation and performance trends. Identify capacity constraints, bottlenecks and risks before they affect live services. Coordinate capacity planning activities across infrastructure, application and service teams. Assess current capacity against business demand and anticipated future requirements. Produce demand forecasts and growth plans to support future service requirements. Assess the impact of major incidents on service capacity, performance...