2 network security engineer jobs found

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge...

Service Desk Transformation Lead Outside IR35 - Hybrid We are working with our client to appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations - someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required to create a modern, high-performing service. You will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes,...