£500 - £600 per day
Outside Spy
London Area, United Kingdom
Service Desk Manager London (hybrid) 6 month contract (Outside IR35) £500 - £600 p/d A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment . Supporting a diverse user base across office, remote and site locations, you’ll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support team s. Key Responsibiliti es:Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first cult ureAct as the senior escalation point for major incidents and complex technical iss uesOwn end-to-end incident, request, problem and change management aligned to ITIL best pract iceOversee ticket queues, workload distribution, SLA/OLA adherence and ticket qual ityProduce regular service...