7 lead service designer jobs found

Role Title: Lead Service Designer Location: Remote Duration: 6 months Rate: £550 - £600 Outside IR35 Key Responsibilities Practice Leadership & Collaboration Lead cross-cutting collaboration across teams to improve ways of working and maximise value delivery. Act as a trusted advisor on service design approaches, ensuring alignment with organisational priorities and user needs. Build strong partnerships with stakeholders, understanding and optimising value streams. Service Design Excellence Define and implement a framework for effective service design, including methods, standards, and measurable outcomes. Design services that are usable, accessible, and efficient, balancing organisational capabilities with user needs. Champion consistency in service quality and standards across all touchpoints. Value & Metrics Establish clear metrics to demonstrate the impact and maturity of the service design practice. Use evidence and insights to...

Role Title: Lead Service Designer Location: Remote Duration: 6 months Rate: £550 - £600 Outside IR35 Key Responsibilities Practice Leadership & Collaboration Lead cross-cutting collaboration across teams to improve ways of working and maximise value delivery. Act as a trusted advisor on service design approaches, ensuring alignment with organisational priorities and user needs. Build strong partnerships with stakeholders, understanding and optimising value streams. Service Design Excellence Define and implement a framework for effective service design, including methods, standards, and measurable outcomes. Design services that are usable, accessible, and efficient, balancing organisational capabilities with user needs. Champion consistency in service quality and standards across all touchpoints. Value & Metrics Establish clear metrics to demonstrate the impact and maturity of the service design practice. Use evidence and insights to...

Full job description Salary:  £500 - 600 per day Reference:  116841 We’re looking for an ITSM Programme Manager to deliver a modern, unified Global Service Desk platform to improve service consistency, visibility, and user experience across all regions.   Location:  London HQ (Hybrid Working) Pay Rate:  £500–600 Outside IR35 Contract Length:  6 Months Initially   You will lead the initiative end-to-end , from requirements and vendor selection through to implementation and global rollout -ensuring the solution meets business needs and supports effective IT operations.   Key Responsibilities: Establish and operate effective programme governance, ensuring clear decision-making, escalation paths, and alignment to the evolving global service model. Develop and maintain integrated programme plans, tracking milestones, dependencies, risks, and impacts on operating...

We're looking for an ITSM Programme Manager to deliver a modern, unified Global Service Desk platform to improve service consistency, visibility, and user experience across all regions. Location: London HQ (Hybrid Working) Pay Rate: £500-600 Outside IR35 Contract Length: 6 months Initially You will lead the initiative end-to-end, from requirements and vendor selection through to implementation and global rollout -ensuring the solution meets business needs and supports effective IT operations. Key Responsibilities: Establish and operate effective programme governance, ensuring clear decision-making, escalation paths, and alignment to the evolving global service model. Develop and maintain integrated programme plans, tracking milestones, dependencies, risks, and impacts on operating model, process, and policy. Coordinate and manage vendor RFI and RFP processes, ensuring service, operating model, and policy requirements are clearly articulated and assessed. Lead...

We're looking for an experienced IT Development Lead to take lead and ownership of a major customer portal development project. This is a 12-month outside IR35 contract, offering you the chance to lead a high-profile initiative using cutting-edge Microsoft technologies. You'll be the client's go-to technical authority, providing leadership and guidance across the entire delivery lifecycle. The portal will be built using Azure services, React and .NET and you'll ensure vendors are delivering quality and within timelines. This is a hands-on leadership role combining technical oversight, vendor management and delivery responsibility. Key responsibilities include: Mentoring internal teams and managing third-party vendors. Owning the delivery of the portal: overseeing development, managing stakeholders and ensuring timelines and quality are met. Leading the transition to a live environment, setting up support processes and preparing operational teams for long-term management....

Rate: £ 700-£1100 p/d Outside IR35 London: Mainly remote, occasional visit to London office Duration: 6-month initial (with potential extension) Our client, a global organisation undergoing significant technology and process transformation, is seeking an experienced Technology Business Partner with a strong technical and solution architecture background and deep experience in product-based environments. This high-impact role will act as the strategic link between business, product, and engineering teams - driving end-to-end solution design, delivery, and optimisation across global, matrixed structures. You will face off to senior business stakeholders (including COO-level), influence technology strategy, and lead initiatives that reimagine business processes, integrate advanced technologies (including AI), and deliver measurable business value. Key Skills & Experience Proven experience in solution architecture and technical product environments, within...

We are seeking an experienced Technical Architect with a strong background working within a UK police force or policing environment to support a major records management system (RMS) migration programme . The role will focus on migrating legacy policing systems into NicheRMS (or a comparable police RMS platform). Role Overview You will play a key role in defining and delivering the technical architecture for a complex migration programme, ensuring data integrity, system interoperability, and compliance with policing standards and information governance requirements. Working closely with business, technical, and supplier teams, you will help enable a smooth transition from legacy systems to NicheRMS. Key Responsibilities Lead the design and ownership of the end-to-end technical architecture for the RMS migration programme. Define target-state architecture for NicheRMS, including integrations with surrounding policing systems. Oversee migration of data...