Outside Spy
United Kingdom
ITSM Consultant (SC Cleared) Duration: 3 Weeks Location: Remote working Rate: Negotiable Start: ASAP IR35 Status: Outside An ITSM Consultant (SC Cleared) is required for our public sector client to design and implement process workflows for the fulfilment of standard changes through ServiceNow's request module. Additionally, they also require a new catalogue item for users to request standard changes and normal changes, with associated workflows to ensure a streamlined, compliant and efficient process that aligns with ITIL best practices. Responsibilities/Deliverables include: Licencing Requirements * Confirm that the Clients current licencing model covers initiating Standard Changes & Normal Changes via Request Catalogue route. This is to cover non-ITIL licenced users in ServiceNow. Requirements Gathering and Mapping * Collaborate with key stakeholders to define the requirements and specifications for Standard Change Requests & Normal Change Requests from Non-ITIL...