£400 per day
Outside Spy
Remote (United Kingdom)
Job Title: Service Designer (Active SC Clearance Required) Job Type: Contract Location: Remote (occasional workshops in London, Newbury and/or Birmingham) Day Rate: £400/day (OUTSIDE IR35) Service Designer - Role & Responsibilities Produce and maintain a Service High-Level Design (SHLD) to define and communicate the overall service solution, ensuring alignment with contractual requirements and securing customer approval. Develop core governance artefacts including RACI models and Requirements Traceability Matrix (RTM) to ensure clear accountability and full coverage of customer requirements. Lead business change activities for new tooling implementations, including requirements capture, gap analysis, data migration, and creation of training materials and local working instructions. Design and document the end-to-end service model, including support structures, processes, and integration points across teams, tools, and technologies. Support transition...