5 customer service jobs found

Service Management Consultant (Service Desk), £540 per day outside IR35 3 months initially, Remote Working & London Bench IT require an experienced Service Management Consultant to focus on the Service Desk to conduct a full operational review, identify performance gaps, and lead the transformation of the service desk through process optimisation, automation, AI integration, and modern tooling to deliver measurable improvements in user experience, efficiency, and cost-effectiveness. The successful resource should have the skills and experience included below. Please note this role is working 2-3 days per week in London. Experience: Proven record of delivering against IT Service Management (ITSM) Proven track record leading service desk transformation initiatives Deep knowledge of ITIL (ITIL4 certification preferred) Experience with leading ITSM platforms (ServiceNow, Jira SM, etc.) Strong analytical and data-driven decision-making capability...

Enterprise Architect - Outside IR35 - Hybrid Role Purpose Provide enterprise-wide architectural leadership across business, digital, data, integration, and AI domains. Define target architecture, guide transformation, and ensure technology investments deliver measurable business outcomes while remaining secure, scalable, and compliant. Key Responsibilities Enterprise Architecture Define and maintain enterprise architecture vision, principles, target state, and roadmaps aligned to business, digital, and data strategy. Ensure initiatives align to target architecture with clear traceability to business outcomes (speed, cost, risk, customer experience). Balance strategic architecture with pragmatic delivery. Integration, iPaaS & Platforms Own the enterprise integration strategy and reference architecture. Define standards for API-led, event-driven, hybrid, multi-cloud, and SaaS integration. Govern iPaaS platforms (eg MuleSoft, Boomi, Azure Integration...

D365 Field Service Consultant (Hands-On) Permanent or Contract UK Based Hybrid Permanent up to £67,000 Contract up to £500 per day (Outside IR35) D365 Field Service Consultant is required for a UK-based housing and property services organisation delivering large-scale digital transformation across its operational and field engineering functions. The organisation is bringing more capability in-house and investing heavily in its Microsoft ecosystem to improve service delivery, scheduling efficiency, and customer outcomes. Important: This is not an Architect role. They are specifically looking for a hands-on consultant/developer who is comfortable working at configuration and functional level - someone practical, delivery-focused, and happy to get into the detail. The Role You will play a key role in enhancing and optimising Microsoft Dynamics 365 Field Service across operational teams. The environment is already live, and the focus is on continuous improvement,...

Our sister company Stellarmann is partnering with a tech-forward insurance firm based in Central London to find a Senior/Lead/Principal UX Designer to join the team. The Senior UX Designer will be working across various projects relating to the Underwriting team, on products, platforms and tools which are being built internally. This will be an Outside IR35 Contract, initially running until the end of 2026 paying around £650 per day. The role requires the Senior UX Designer to work from the London office 3 days per week. We are looking for: an experienced and professional Senior UX Designer someone who is proficient in Figma a background working within Insurance/Financial Services/other regulated industries experience working on data heavy products/platforms confidence in conducting user research with insurance professionals someone who is able to contribute to broader strategic objectives The processing and use by us of your personal data is in accordance with our...

ML/AI Engineer - Python (Contract, Remote) We're working with a high-growth AI company building production-grade machine learning products that solve real world problems. The role You'll sit within a product-led AI team, building, training and deploying models that customers actually use. This isn't research for the sake of it. You'll move models from experimentation to robust, scalable systems . What you'll be doing Building and deploying ML/AI models in Python Turning notebooks into production-ready services Creating data pipelines for training and inference Integrating models into scalable apps and APIs Monitoring performance and improving models over time What you'll bring Strong commercial Python experience Experience deploying ML models into production Solid grounding in ML algorithms and statistics TensorFlow, PyTorch or scikit-learn experience AWS, Azure or GCP exposure A practical mindset and focus on delivery The details Contract...