59 customer service jobs found

Customer Support Desk Administrator Insurance Sector | Fully Remote | 4 Days Per Week | 12 Month Contract | Outside IR35 | £200 to £225 per day The Role We are recruiting on behalf of a well-established client in the insurance sector who are looking for a Customer Support Desk Administrator to join their team on a long term contract basis. This is a junior role and the vision here is genuinely exciting. The right person will come in, learn the business, the software, and the industry from the ground up and over time take full ownership of the support desk function. The goal is for this person to eventually head it up entirely. If you are someone who is ambitious, eager to learn and wants to build something rather than just maintain it, this could be a really great opportunity. What You Will Be Doing Taking ownership of the day to day running of the support desk, learning the systems and processes, identifying ways to make things more efficient and building...

Job Title: Desktop Support Engineer Contract Type: Temporary Duration: Initial 2 month contract Location: Various Sites (Travel Required) Pay Rate: £150 per day (Outside IR35) Driving Licence and own car required North West England About the Role: Our client is seeking a skilled Desktop Support Engineer for a temporary contract focused on conducting audit work across multiple sites. This is an exciting opportunity for an individual who thrives in dynamic environments and enjoys hands-on technical support. Key Responsibilities: Conduct audits of desktop systems and services across various locations. Provide technical support for desktop services, including troubleshooting hardware and software issues. Work with Zebra printers and other peripherals to ensure functionality and reliability. Document findings and provide recommendations based on audit results. Collaborate with team members to enhance service delivery and efficiency. Maintain a...

Desktop Engineer, Win 11, Active Directory, M365, Hardware support, Laptops, Printers 6 months Outside of IR35 Fully on-site The successful applicant for the Desktop Engineer vacancy will be responsible for ongoing BAU support for IT Desktop systems, both hardware and software. This is a fully on site role. Excellent communication and customer skills are essential. A background in hands-on 1st and 2nd line desktop support is essential. Skills & experience required: - Managing and configuring Windows OS and software applications Win 11 Print server admin Familiarity with network protocols, security concepts, and system administration. Experience working with Active Directory O365 Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of...

Job Title: Desktop Support Engineer Contract Type: Temporary Duration: Initial 2 month contract Location: Various Sites (Travel Required) Pay Rate: £150 per day (Outside IR35) Driving Licence and own car required North West England About the Role: Our client is seeking a skilled Desktop Support Engineer for a temporary contract focused on conducting audit work across multiple sites. This is an exciting opportunity for an individual who thrives in dynamic environments and enjoys hands-on technical support. Key Responsibilities: Conduct audits of desktop systems and services across various locations. Provide technical support for desktop services, including troubleshooting hardware and software issues. Work with Zebra printers and other peripherals to ensure functionality and reliability. Document findings and provide recommendations based on audit results. Collaborate with team members to enhance service delivery and efficiency. Maintain a...

Desktop Engineer, Win 11, Active Directory, M365, Hardware support, Laptops, Printers 6 months Outside of IR35 Fully on-site The successful applicant for the Desktop Engineer vacancy will be responsible for ongoing BAU support for IT Desktop systems, both hardware and software. This is a fully on site role. Excellent communication and customer skills are essential. A background in hands-on 1st and 2nd line desktop support is essential. Skills & experience required: - Managing and configuring Windows OS and software applications Win 11 Print server admin Familiarity with network protocols, security concepts, and system administration. Experience working with Active Directory O365 Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is...

Desktop Engineer, Win 11, Active Directory, M365, Hardware support, Laptops, Printers 6 months Outside of IR35 Fully on-site The successful applicant for the Desktop Engineer vacancy will be responsible for ongoing BAU support for IT Desktop systems, both hardware and software. This is a fully on site role. Excellent communication and customer skills are essential. A background in hands-on 1st and 2nd line desktop support is essential. Skills & experience required: - Managing and configuring Windows OS and software applications Win 11 Print server admin Familiarity with network protocols, security concepts, and system administration. Experience working with Active Directory O365 Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of...

Job Title: Desktop Support Engineer Contract Type: Temporary Duration: Initial 2 month contract Location: Various Sites (Travel Required) Pay Rate: £150 per day (Outside IR35) Driving Licence and own car required North West England About the Role: Our client is seeking a skilled Desktop Support Engineer for a temporary contract focused on conducting audit work across multiple sites. This is an exciting opportunity for an individual who thrives in dynamic environments and enjoys hands-on technical support. Key Responsibilities: Conduct audits of desktop systems and services across various locations. Provide technical support for desktop services, including troubleshooting hardware and software issues. Work with Zebra printers and other peripherals to ensure functionality and reliability. Document findings and provide recommendations based on audit results. Collaborate with team members to enhance service...

Dynamics 365 CRM & Business Central Developer | £450 - £500 We're working with a rapidly expanding UK IT Managed Services Provider that is heavily investing in the automation of their internal ecosystem on this exciting opportunity. This is a high-impact contract role where you will bridge the gap between CRM and Business Central to drive operational excellence. As a key technical figure, you will be responsible for re-engineering the internal Dynamics environment, ensuring seamless workflows and robust data flow across the business. You’ll leverage the full Power Platform stack to turn a core platform into a powerful automation engine. The Role Lead the stabilization and technical improvement of the Dynamics 365 CRM platform to support business growth. Design and deliver complex integrations between Dynamics 365 Sales/Service and Dynamics 365 Business Central. Build and deploy advanced automations using Power Automate to streamline the end-to-end customer...

Cutover Manager - d365 F&O, CE, ATP, CTP Xpertise are looking for an experienced Cutover Manager with deep expertise in Microsoft Dynamics 365 Finance & Operations and Customer Engagement (CE) to lead complex cutover and go-live activities across large-scale enterprise programmes. The ideal candidate will combine strong cutover and go-live leadership with hands-on knowledge of end-to-end business processes, ATP/CTP, integrations, and software development life cycles, and will be comfortable operating in high-pressure, senior-stakeholder environments, ideally within M&A or private equity-backed transformations. Candidates will have the following skills and experience: Proven experience as a Cutover Manager Proven experience on large-scale Dynamics/d365 F&O and CE implementations A strong understanding of finance, supply chain, sales, customer service, and order-to-cash processes. Proven experience defining and managing cutover plans, runbooks,...

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365/Microsoft 365 administration Active Directory Microsoft Exchange/email troubleshooting Service Desk/ticketing...

Solution Architect - MS Dynamics, Power Platform - Higher Education Greater London, Hybrid Contract, outside IR35 £Competitive daily rate Key words: MS Dynamics, M365, D365, Higher Education, Dynamics CRM, Power Platform, Power Automate We are seeking an experienced Solution Architect to head the technical direction of a major modernisation program for our higher education industry client. Utilising Azure tools and working on MS Dynamics and other CRM technologies used in the Not For Profit/Education/Charity/Public Sector. Core Responsibilities: Design technical architecture/solution architecture for wider Dynamics CRM Implementation Understand and work with integration management teams, developers etc Experience required: Higher Education/Further Education Industry experience Ability to produce integration designs in line with the wider enterprise and solution architecture designs, patterns and principles Proven experience as...

Dynamics 365 CRM & Business Central Developer | £450 - £500 We're working with a rapidly expanding UK IT Managed Services Provider that is heavily investing in the automation of their internal ecosystem on this exciting opportunity. This is a high-impact contract role where you will bridge the gap between CRM and Business Central to drive operational excellence. As a key technical figure, you will be responsible for re-engineering the internal Dynamics environment, ensuring seamless workflows and robust data flow across the business. You’ll leverage the full Power Platform stack to turn a core platform into a powerful automation engine. The Role Lead the stabilization and technical improvement of the Dynamics 365 CRM platform to support business growth. Design and deliver complex integrations between Dynamics 365 Sales/Service and Dynamics 365 Business Central. Build and deploy advanced automations using Power Automate to streamline the end-to-end customer...

Job Details: 6 month contract - Outside IR35 EDI Expertise & Support Manage and troubleshoot EDI-related issues such as mapping, translation errors, and partner setup Ensure smooth data exchange using protocols like AS2 and VANs Collaborate with EDI service partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse service data to identify trends and recommend improvements Maintain clear documentation for recurring issues and knowledge sharing Stakeholder Engagement & Collaboration Build strong relationships with internal departments and external partners Act as a consultative...

Power BI Contractor - Dynamics 365 / Contact Centre Outside IR35 | £475 per day | 6-Month Contract Hybrid: 2 days per week onsite - Lincoln Contract Overview I am seeking an experienced Power BI Contractor to deliver operational and performance reporting for a Dynamics 365 Customer Service / Contact Centre environment. This is a hands-on role focused on building high-quality, performant Power BI models and dashboards that support service operations, leadership reporting, and KPI visibility. The role is Outside IR35 , offered on an initial 6-month contract , paying £475 per day , with 2 days per week onsite in Lincoln . Key Responsibilities Design and build Power BI datasets and dashboards using: DAX Power Query (M) Star-schema data models Develop reporting directly from Dynamics 365 / Dataverse , including: Standard and custom tables Relationships and option sets Deliver Customer Service...

2nd Line Support Engineer Location: Fully Remote Day Rate: £190 per day (Outside IR35) Contract Length: 3 months Our client, a leading managed service provider, is looking for a 2nd Line Support Engineer to support a busy service desk environment. This role offers the opportunity to work across a broad range of cloud-based technologies, with a strong focus on Azure, supporting multiple clients in a fast-paced setting. What you'll do Provide 2nd line technical support across infrastructure and cloud environments Troubleshoot and resolve escalated incidents and service requests Support and administer Microsoft Azure environments Work across user, device, and access management within cloud platforms Collaborate with 1st and 3rd line teams to ensure timely issue resolution You'll work closely with service desk teams and wider technical specialists to deliver a high standard of support across a varied client base....

Dynamics 365 CRM & Business Central Developer | £450 - £500 We're working with a rapidly expanding UK IT Managed Services Provider that is heavily investing in the automation of their internal ecosystem on this exciting opportunity. This is a high-impact contract role where you will bridge the gap between CRM and Business Central to drive operational excellence. As a key technical figure, you will be responsible for re-engineering the internal Dynamics environment, ensuring seamless workflows and robust data flow across the business. You’ll leverage the full Power Platform stack to turn a core platform into a powerful automation engine. The Role Lead the stabilization and technical improvement of the Dynamics 365 CRM platform to support business growth. Design and deliver complex integrations between Dynamics 365 Sales/Service and Dynamics 365 Business Central. Build and deploy advanced automations using Power Automate to streamline the end-to-end customer...

UX Designer | £450 - £500 We're working with a leading digital solutions specialist focusing on large-scale self-service transformation projects on this exciting opportunity. We are looking for a creative powerhouse to bridge the gap between complex business logic and intuitive user experiences for both customer and agent-side platforms. This is a high-impact 6-month contract where you will drive the design evolution of critical portals within a fast-paced Agile environment. You’ll be the design authority in sprint ceremonies, leveraging tools like Figma or Sketch to turn intricate requirements from Product Owners and Solution Architects into seamless digital products. The Role Lead the end-to-end UX lifecycle for customer self-service and internal agent-facing portals using a User-Centered Design (UCD) approach. Facilitate collaborative design workshops to extract requirements and align stakeholders across Product, Engineering, and Business Architecture. Create...

Role: AWS Engineer + Go programming Location :London Contract : 6 Months + Extension Type : outside IR35 Maintain and improve AWS cloud infrastructure for 24/7 bank operations, focusing on stability, performance, security, and compliance Enhance connectivity between AWS accounts, client, and third parties to ensure secure and reliable customer experiences Design and create automation scripts and tooling using Bash, Python, or Go Build and support cloud platforms for application developers, improving SDLC and developer experience Manage vendor relationships and coordinate project efforts across business areas Participate in on-call rotation to support platform reliability Required Qualifications, Capabilities, and Skills: Hands-on experience with AWS and infrastructure as code (Terraform) Understanding of AWS networking concepts Analytical and problem-solving abilities Working knowledge of Kubernetes cluster operations (EKS) Experience with...

- Lead the architecture, design and assurance of Fortinet SD-WAN solution - Produce, review and maintain HLDs, LLDs and associated technical documentation in line with customer architecture standards - Define and govern network patterns, reference architectures, and configuration baselines for routing, switching, segmentation and security - Ensure solutions meet security, compliance, performance and availability requirements - Support ITHC and penetration test remediation across network and security components - Oversee integration and assurance of network logging and visibility into SIEM/SOC platform - Guide Engineering, SOC and Operations teams in implementing architectural direction and resolving complex technical issues - Provide structured updates, design decisions, risks and progress reports to internal and external stakeholders - Minimum 4 days per week on-site (Farnborough) for the duration of the engagement - Deliver fully assured and validated network architectures that...

- Lead the architecture, design and assurance of Fortinet SD-WAN solution - Produce, review and maintain HLDs, LLDs and associated technical documentation in line with customer architecture standards - Define and govern network patterns, reference architectures, and configuration baselines for routing, switching, segmentation and security - Ensure solutions meet security, compliance, performance and availability requirements - Support ITHC and penetration test remediation across network and security components - Oversee integration and assurance of network logging and visibility into SIEM/SOC platform - Guide Engineering, SOC and Operations teams in implementing architectural direction and resolving complex technical issues - Provide structured updates, design decisions, risks and progress reports to internal and external stakeholders - Minimum 4 days per week on-site (Farnborough) for the duration of the engagement - Deliver fully assured and validated network architectures that...