85 customer service jobs found

Customer Service Transformation Consultant (Contract) £400-£500pd 3-Month Contract Outside IR35 (Likely long-term extension following the initial roadmap) WFH/Hybrid/Oxfordshire I Immediate We are seeking an experienced Customer Service Transformation Consultant to support a major customer service transformation programme within a large UK organisation. This is an opportunity for someone who can quickly assess a complex customer service operation, identify the root causes behind performance challenges, and create a roadmap to drive meaningful change. We are looking for a practitioner who can move beyond analysis and help shape practical improvements that deliver measurable outcomes. The RoleWorking closely with operational leaders, technology teams and external delivery partners, you will establish a clear understanding of current customer service performance and identify opportunities to improve customer experience, operational efficiency and cost to serve.You will evaluate...

Customer Service Transformation Consultant (Contract) £400-£500pd 3-Month Contract Outside IR35 (Likely long-term extension following the initial roadmap) | WFH/Hybrid/Oxfordshire I Immediate We are seeking an experienced Customer Service Transformation Consultant to support a major customer service transformation programme within a large UK organisation. This is an opportunity for someone who can quickly assess a complex customer service operation, identify the root causes behind performance challenges, and create a roadmap to drive meaningful change. We are looking for a practitioner who can move beyond analysis and help shape practical improvements that deliver measurable outcomes. The RoleWorking closely with operational leaders, technology teams and external delivery partners, you will establish a clear understanding of current customer service performance and identify opportunities to improve customer experience, operational efficiency and cost to serve.You will evaluate...

1st Line Service Desk Analyst Location: Bicester | Rate: £200-£250 per day | IR35: Outside IR35 | Contract: Until 31st December | Working pattern: Office-based We're recruiting for an experienced 1st Line Service Desk Analyst to join a leading luxury retail organisation based in Bicester. This is an excellent contract opportunity for a customer-focused IT support professional who enjoys working in a busy, hands-on service desk environment. You'll act as the first point of contact for internal users, providing high-quality technical support across Microsoft, Apple and ServiceNow environments while helping employees stay productive and supported. About the role As a 1st Line Service Desk Analyst, you'll be responsible for responding to IT incidents and service requests, troubleshooting issues where possible and ensuring users receive a professional and efficient support experience. Key responsibilities Providing 1st Line IT support and resolving...

1st Line Service Desk Analyst Location: Bicester | Rate: £200-£250 per day | IR35: Outside IR35 | Contract: Until 31st December | Working pattern: Office-based We're recruiting for an experienced 1st Line Service Desk Analyst to join a leading luxury retail organisation based in Bicester. This is an excellent contract opportunity for a customer-focused IT support professional who enjoys working in a busy, hands-on service desk environment. You'll act as the first point of contact for internal users, providing high-quality technical support across Microsoft, Apple and ServiceNow environments while helping employees stay productive and supported. About the role As a 1st Line Service Desk Analyst, you'll be responsible for responding to IT incidents and service requests, troubleshooting issues where possible and ensuring users receive a professional and efficient support experience. Key responsibilities Providing 1st Line IT support and resolving...

Contract role – Ecommerce Manager – 6 month contract - £400 per day (Outside IR35) Are you a Shopify expert, who is as comfortable talking strategy as you are being hands on creating promotions? Are you commercially driven, data-obsessed Ecommerce Manager? Available immediately and keen to jump straight in ahead of Black Friday? We are looking for an experienced Ecommerce Manager to take the reins of a beauty brand's commercial channels — Shopify, Amazon and TikTok Shop — and play a pivotal role in driving digital growth. The Role This is far more than "website management” – you will own the Shopify platform end-to-end while driving the commercial performance of the wider ecommerce estate — from promotional campaigns and product launches to SEO, UX and platform functionality. You'll use data and instinct in equal measure to spot opportunities across every customer touchpoint, working closely with Marketing, Product, Creative, Operations and Customer Service to keep...

Role: Dynamics 365 Developer Location: (Hybrid 2-3 days a week onsite) Status: Outside IR35 Rate: Neg Duration: Initial 6 months (Extensions due) Role As a Dynamics 365 Developer within the team, you will design, develop, support, and enhance Dynamics 365 Customer Service solutions, working across Dynamics 365, Dataverse, and the wider Microsoft Power Platform. Key Responsibilities Design, develop, and maintain Dynamics 365 Customer Service and Dataverse solutions Build integrations using Dataverse/Dynamics 365 Web APIs, Azure services, and third-party APIs Develop custom functionality: C# Plugins, Custom APIs, PCF Controls, JavaScript/TypeScript, Power Apps, and Power Automate Configure Dynamics 365 security models and access controls Write and maintain automated unit tests Deploy and manage changes via Azure DevOps CI/CD pipelines Contribute to solution design and code reviews Required Knowledge and Experience 3+ years'...

Service/Delivery Desk Manager - Hybrid/UK 3dpw - 6 months - £400-450/day Outside IR35 - ASAP Start Key Requirements Significant experience leading IT Service Delivery and IT Service Management (ITSM) functions within complex enterprise environments. Strong knowledge of ITIL principles and ITSM frameworks, including Incident, Change, Problem, Knowledge and Service Level Management. Proven experience leading Service Desk operations, managing performance through KPIs, SLAs, service governance and continual improvement. Strong supplier, contract and vendor management experience, including outsourced and managed service providers. Experience supporting business-critical enterprise applications and IT services, alongside enterprise ITSM platforms and service management tooling. Key Responsibilities Lead and continually improve the organisation's IT Service Management capability, ensuring reliable, high-quality and customer-focused IT services. Provide...

1st Line Service Desk Analyst Location: Bicester | Rate: £200- £250 per day | IR35: Outside IR35 | Contract: Until 31st December | Working pattern: Office-based We 're recruiting for an experienced 1st Line Service Desk Analyst to join a leading luxury retail organisation based in Bicester. This is an excellent contract opportunity for a customer-focused IT support professional who enjoys working in a busy, hands-on service desk environment. You 'll act as the first point of contact for internal users, providing high-quality technical support across Microsoft, Apple and ServiceNow environments while helping employees stay productive and supported. About the role As a 1st Line Service Desk Analyst, you 'll be responsible for responding to IT incidents and service requests, troubleshooting issues where possible and ensuring users receive a professional and efficient support experience. Key responsibilities Providing 1st Line...

Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own...

About The Company Hays Specialist Recruitment Limited is a leading global recruitment agency renowned for connecting talented professionals with reputable organizations across diverse industries. With a rich history of delivering exceptional staffing solutions, Hays prides itself on its extensive network, industry expertise, and commitment to excellence. The company offers comprehensive recruitment services, including temporary, permanent, and contract placements, tailored to meet the unique needs of each client. Hays is dedicated to fostering long-term relationships, ensuring that both clients and candidates achieve their strategic goals through innovative and personalized staffing solutions. About The Role Initially offered as a 2-3 month contract, this position offers flexibility regarding working hours and employment status, welcoming both part-time and full-time candidates. The role is outside IR35, emphasizing its contractor-friendly nature. The successful candidate...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure workspaces,...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure workspaces,...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or Full time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure workspaces,...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or Full time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure workspaces,...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure...

Pensions Calculations Analyst Outside IR35 Up to £450 per day Remote with Occasional Site Visits 6 Month Contract Our well-established client is looking to onboard a number of Pensions Calculations Analysts on an initial six-month contract. You will support the Pensions Administration team, draft and update calculation specifications for IT development, and contribute to projects that support wider operational objectives. You'll be responsible for: Providing pensions calculation support to Pensions Administration and IT teams. Staying current with legislative changes affecting calculations. Drafting and updating specifications for pension schemes. Supporting testing of automation changes. Delivering technical training and top-tier customer service. Managing tasks and collaborate with stakeholders to meet targets. Helping to plan and deliver projects You'll need experience in the following: Experienced in pensions administration with proven pensions...

Dynamics CRM Developer | Peppermint CRM | 3 month contract | Up to £475 per day | Outside IR35| Fully Remote Are you an experienced Microsoft Dynamics CRM professional looking for a role where you can take ownership of a key business platform and help shape its future? We’re looking for a Dynamics CRM Developer / Technical Specialist to support the day-to-day management, development and improvement of our Peppermint Dynamics CRM platform. You’ll become the go-to technical contact for the platform, working closely with developers, architects, business analysts and stakeholders to deliver robust solutions and improve the overall CRM environment. What you’ll be doing Take ownership of the technical design, development and support of the Peppermint Dynamics CRM platform Design, build and test workflows, screens and CRM functionality Review existing customisations and identify areas requiring redevelopment or improvement Help reduce technical debt and...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure workspaces,...

Initially a 2-3 month contract, the client can be flexible and would welcome either part or full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions. Key Responsibilities Configure and administer Oracle Service Cloud (RightNow) applications. Design, create, and maintain custom objects, fields, tables, and relationships. Develop and configure business rules, workflows, and automation processes. Configure workspaces,...