77 customer service jobs found

A high-growth consumer connectivity business in Manchester is looking for an experienced Contract Product Manager to own the launch and growth of a new VoIP product - with further consumer products to follow. The business has a strong and growing customer base and is now diversifying its product portfolio for the first time. VoIP is the immediate priority, with mobile SIM, mesh, and home security sitting in the roadmap behind it. This is a genuine ground-up product opportunity with real commercial impact from day one. What you will be doing Own the VoIP product end-to-end from launch - this is live and time-sensitive Build training programmes for a customer service team split across the UK and internationally Work directly with the Sales Director to drive attach rates and grow ARPU Manage the product roadmap for subsequent launches across the consumer portfolio Scale product capability as the business grows - including potential acquisition scenarios What we...

Service Desk Manager London £500-£600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites and corporate functions * Manage relationships with...

Service Desk Manager London £500- £600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders *...

ESEL Installer Pay rate: Up to £200/night (outside IR35 Dependent on specific project scope) Location: UK-wide Working hours: Primarily night shifts Join our growing dynamic team of ESEL installers! Are you ready to launch a hands-on career working with the latest innovation in retail technology? TXP is offering an exciting opportunity to be trained on the installation of Electronic Shelf Labels (ESELs), joining a team installing these across Tier 1 retail stores nationwide. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands, and looking for a new challenge in 2026, this could be the perfect fit for you. About the Role As a retail installer/retail merchandiser, you'll be supporting the rollout of Electronic Shelf Edge Labels (ESELs) across retail stores nationwide. This is an exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are...

🚀 Dynamics CRM Trainer (Remote | Outside IR35) We’re working with a client who is about to go live with a new Microsoft Dynamics 365 CRM (CE) implementation and are looking for an experienced CRM Trainer to support the programme. This is a remote contract role (Outside IR35) . 🔎 Overview of the role The initial focus (first month) will be to review the configuration delivered by the SI partner and provide feedback on: Usability and user experience Alignment to real business processes Potential adoption or training risks Improvements from an end-user perspective This is not a hands-on configuration role — the expectation is advisory input only , ensuring the system is fit for purpose before wider rollout and training. After the review phase, the role will move into: End-user training delivery Creation of training materials and guides Supporting adoption and change activity Working closely with business stakeholders to embed the system 🧠 What...

Job Description – CRM Content Manager Content Manager - Dynamics 365 Customer Insights  Contract Remote UK Public Sector Project Overview At Ceox, we are supporting a major Public Sector programme following the upgrade of a Microsoft Dynamics 365 environment to enable direct marketing through Dynamics 365 Customer Insights – Journeys. We are looking for an experienced CRM Content Manager (Contractor) to join our project team and take ownership of campaign creation and execution within the platform. This is a hands-on, delivery-focused role. There is no development required, but strong functional expertise and end-to-end campaign experience are essential. Who We’re Looking For • Strong background in email marketing campaign management •  Hands-on experience building segments and journeys in D365 Customer Insights • Solid HTML/CSS email build skills • Experience delivering campaigns end-to-end in regulated or structured environments • Strong stakeholder...

Our client is looking for a ServiceNow Architect to join their team initially for a 6 months contract. This is a hybrid role with 2-3 days per week in central London. The daily rate is £550-£570 per day outside IR35. Overview A ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Key Responsibilities      Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory).      Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.      Domain...

Job Title: Microsoft Dynamics 365 CE Consultant (Spanish Speaking) Location: Fully Remote Role Type: Contract Day Rate: Up to £650 per day (Outside IR35) Overview: Our client is a leading technology consultancy delivering customer service transformation programmes for enterprise organisations across Europe. As part of a major Microsoft Dynamics initiative, they are seeking an experienced Dynamics 365 CE Consultant to support the design, configuration and integration of a modern customer service environment. This is a fully remote, Outside IR35 opportunity for an initial 6 months. Key Responsibilities: Design, configure and enhance Microsoft Dynamics 365 Customer Service solutions to support evolving business requirements Develop, maintain and optimise integrations within Copilot Service Workspace Configure and implement Channel Integration Framework (CIF) solutions to connect external applications and services Design and deliver embedded...

Position: 2nd Line Desktop Engineer Location: Durham Type: Contract - Outside IR35 Overview: A leading business based in Durham is seeking a skilled 2nd Line Desktop Engineer to join their IT team. The ideal candidate will handle 1st and 2nd line desktop support issues and contribute to various ongoing IT projects. You will support and troubleshoot both hardware and software issues. Key Responsibilities: Provide 1st and 2nd line desktop support to end-users. Assist in the installation, configuration, and support of Windows operating systems (Windows 10 and Windows 11) on laptops. O365 support and user admin Troubleshoot and resolve desktop operating system issues on laptops. Swap out machines and address any ongoing technical issues for users. Contribute to the rollout of Windows operating systems Hardware support, Printers, laptops etc. Requirements: Proven experience in desktop support, particularly 2nd line support. Strong knowledge of Windows 10 or...

Position: 2nd Line Desktop Engineer Location: Durham Type: Contract - Outside IR35 Overview: A leading business based in Durham is seeking a skilled 2nd Line Desktop Engineer to join their IT team. The ideal candidate will handle 1st and 2nd line desktop support issues and contribute to various ongoing IT projects. You will support and troubleshoot both hardware and software issues. Key Responsibilities: Provide 1st and 2nd line desktop support to end-users. Assist in the installation, configuration, and support of Windows operating systems (Windows 10 and Windows 11) on laptops. O365 support and user admin Troubleshoot and resolve desktop operating system issues on laptops. Swap out machines and address any ongoing technical issues for users. Contribute to the rollout of Windows operating systems Hardware support, Printers, laptops etc. Requirements: Proven experience in desktop support, particularly 2nd line...

Position: 2nd Line Desktop Engineer Location: Durham Type: Contract - Outside IR35 Overview: A leading business based in Durham is seeking a skilled 2nd Line Desktop Engineer to join their IT team. The ideal candidate will handle 1st and 2nd line desktop support issues and contribute to various ongoing IT projects. You will support and troubleshoot both hardware and software issues. Key Responsibilities: Provide 1st and 2nd line desktop support to end-users. Assist in the installation, configuration, and support of Windows operating systems (Windows 10 and Windows 11) on laptops. O365 support and user admin Troubleshoot and resolve desktop operating system issues on laptops. Swap out machines and address any ongoing technical issues for users. Contribute to the rollout of Windows operating systems Hardware support, Printers, laptops etc. Requirements: Proven experience in desktop support, particularly 2nd line support. Strong knowledge of Windows 10 or...

Senior Full Stack Developer - .NET/React Outside IR35 Contract Up to £400 per day Initial 3-6 Month Contract | Immediate Start - 1 day a week in London We're working with a well-established retail business currently undergoing a major internal transformation programme and they're looking for a Senior Full Stack Developer to join immediately on an Outside IR35 contract basis. The business has been operating successfully for over 10 years and combines the stability of an established company with the pace and culture of a start-up environment. Decisions happen quickly, there's very little hierarchy, and engineers are trusted to own delivery and make an impact. This role will focus heavily on building modern internal applications and operational tooling that support large-scale scheduling, optimisation and customer service functions across the business. The Role You'll play a key role in developing modern React-based internal applications alongside supporting .NET Back...

Senior Network Engineer | Contract Outside IR35 | North Yorkshire 1 day per week onsite I'm currently supporting a key client on a large-scale infrastructure transformation programme and am looking for an experienced Network Engineer to join the project team. This is a hands-on delivery role focused on network migration, infrastructure transformation and the decommissioning of legacy environments as services are moved into the client's own datacentre estate. Key Responsibilities Network migration and transformation activities Decommissioning legacy network infrastructure Supporting the migration of services from managed service environments into customer-owned infrastructure Network implementation, configuration and troubleshooting Working closely with infrastructure, server and project teams Supporting both planned and out-of-hours network changes where required Technical Requirements Strong Aruba networking experience Cisco switching and routing...

Target Operating Model Consultant (Contract) - £450-£500 a day - Outside IR35 - (Hybrid/ 1 day per week in Bedford) Overview We are seeking an experienced Operating Model Consultant to support the development of a new Customer Design, Improvement and Quality Directorate for a Government client. Working alongside the Engagement lead and Director, the consultant will play a key role in designing and establishing the Directorates operating model, including its vision, mandate, service offer, organisational structure, governance, and ways of working. This is a highly delivery-focused role. We are looking for someone who is comfortable creating the artefacts, analyses and recommendations required to develop a practical and implementable Target Operating Model, rather than solely providing strategic advice. Key Responsibilities Target Operating Model Development • Support the design and development of the Directorates Target Operating Model. • Define and document...

Senior Functional Consultant - Dynamics 365 Sales & Business Central (Contract) Location: Hybrid - Nottingham Contract Duration: 6 months initially IR35 Status: Outside IR35 Overview We are seeking an experienced Senior Functional Consultant to support a high-profile transformation programme, migrating from a legacy ERP system to Microsoft Dynamics 365 Business Central, alongside implementing and optimising Dynamics 365 Sales (CRM). This is a key role responsible for shaping the end-to-end quote-to-cash lifecycle, ensuring seamless integration between CRM and ERP, and driving alignment to Dynamics best practice. Key Responsibilities Solution & Process Design Lead end-to-end process discovery across the commercial lifecycle: Opportunity ? Quote ? Order ? Fulfilment ? Billing ? Service Design and optimise the product catalogue, pricing models, and quoting processes within Dynamics 365 Sales Ensure alignment and integration between Dynamics 365 Sales and...

Customer Delivery Manager/Project Manager - Fintech £375-£400 per day | Hybrid (1-2 days per week in Central Manchester) Outside IR35 About the Business Our client is a market-leading FinTech organisation - Their cloud-based platforms support financial institutions in delivering seamless financial journeys, improving operational efficiency, and enhancing customer experiences across the lending lifecycle. With a strong reputation for innovation and digital transformation, they partner with some of the UK's most recognised financial services brands. The Opportunity We're seeking an experienced Customer Delivery Manager to join a growing delivery team focused on the successful implementation of enterprise Fintech/SaaS solutions within the lending sector. This role sits at the heart of customer delivery and is ideal for someone who enjoys managing complex software implementations, building strong client relationships, and ensuring projects are delivered...

Linux Engineer - 6-month contract - Outside of IR35 - London/remote My Banking Customer is migrating its Linux server estate from Ubuntu 18.04 to 24.04 LTS, with CIS Level 2 hardening enforced across all systems. The programme spans a broad and complex application estate - including core banking platforms, identity infrastructure, integration middleware, containerised workloads, and Legacy line-of-business applications. This role requires someone who can build and maintain the hardening automation pipeline and also operate effectively at the application layer - diagnosing why CIS Level 2 breaks a Docker-based app, a Legacy SFTP chroot, or a low-code platform, and engineering a compliant resolution. Substantial business engagement is required to discover dependencies, obtain formal sign-off, and manage stakeholder expectations across technical and non-technical teams. Key skills required from the Linux Engineer: Linux Expertise: Ubuntu 18.04-24.04 administration and...

Senior Operating Model Consultant (Contract) - £450-£550 a day - Outside IR35 - (Hybrid/1 day per week in Bedford) Overview We are seeking an experienced Operating Model Consultant to support the development of a new Customer Design, Improvement and Quality Directorate for a Government client. Working alongside the Engagement lead and Director, the consultant will play a key role in designing and establishing the Directorates operating model, including its vision, mandate, service offer, organisational structure, governance, and ways of working. This is a highly delivery-focused role. We are looking for someone who is comfortable creating the artefacts, analyses and recommendations required to develop a practical and implementable Target Operating Model, rather than solely providing strategic advice. Key Responsibilities Target Operating Model Development Support the design and development of the Directorates Target Operating Model. Define and document...

Project Manager - Banking - Hybrid - Must be commutable to Glasgow - OUTSIDE IR35 Project Manager Responsibilities Lead large and complex programmes from initiation through to successful delivery. Manage programme budgets, forecasts, schedules, risks, and dependencies. Oversee project monitoring, controls, reporting, and governance activities. Manage third-party suppliers and delivery partners. Drive stakeholder engagement across customer, business, and delivery teams. Support commercial activities including estimation, planning, and financial management. Ensure delivery quality across application and infrastructure workstreams. Identify and mitigate programme risks and issues. Project Manager Skills and Experience Minimum 15 years' experience within delivery, project, or programme management. Proven experience delivering programmes valued at GBP10m+ with teams exceeding 100 personnel. Must have banking or financial services experience Experience managing major application and...

Delivery Manager - Banking / Financial - Hybrid - Outside IR35 - Must be local to Glasgow This position is ideal for an experienced delivery leader who thrives in complex enterprise environments and enjoys managing large teams, customers, and programmes. Delivery Manager Responsibilities Manage customer relationships across an entire portfolio of application management services. Own the full opportunity lifecycle from prospect through to proposal, negotiation, and closure. Identify new business opportunities and support account growth activities. Conduct client presentations, competitor analysis, estimation activities, and commercial negotiations. Provide delivery assurance and ensure commitments are achieved across all programmes. Manage incident, change, and problem management activities across multiple services. Lead governance, reporting, forecasting, and programme performance reviews. Manage third-party suppliers and ensure successful service delivery outcomes. Delivery...