£300 - £400 per day
Outside Spy
West London, UK
We are seeking an experienced and customer-focused Senior 2nd Line Support Engineer to become the face of IT for a busy corporate office in West London. This is more than a traditional desktop support role. You will act as the primary onsite technology partner for approximately 100 users, delivering an exceptional support experience while working closely with an external Managed Service Provider (MSP) to continually improve service delivery. The successful candidate will combine excellent technical capability with outstanding customer service, strong stakeholder management and the ability to take ownership of small technology projects and operational improvements. Location: West London (On-Site) Working Pattern: 4-5 days per week on-site Contract: Initial 6 months Start: ASAP Key Responsibilities End User Support Deliver high-quality onsite 2nd Line support for approximately 100 users Resolve hardware, software and application issues quickly and...