£290 per day
Outside Spy
Farnborough, United Kingdom
Facilities/IT Consultant (with an IT focus) - Full time onsite (Farnborough) - Outside IR35 Our defence client are looking for an experienced Facilities/IT Service Support Consultant to join their team on a 12-month contract. This role sits at the heart of service delivery acting as the link between the business and the Service Desk function. If you enjoy solving problems, working closely with users, and improving the overall service experience, this role is for you. The Role This isn't a traditional 1st-line role, it's a hybrid position combining facilities management, ticket oversight, and hands-on IT support (Hardware over software). You'll act as the bridge between the end-users and the support function to ensure tickets are handled efficiently, escalations are managed properly with business expectations being met. Key responsibilities include: Acting as the first point of contact between users and the Service Desk Hands-on low-level IT...