Outside Spy
Remote (United Kingdom)
Incident / Service Delivery Manager - SC level Security Clearance - ITIL, Remedy, Rate: Negotiable Duration: 6 months initially (Outside IR35) Location: Remote with occasional travel to Bath or other sites. Must have active SC Clearance. The programme delivers a sustainable, integrated, and cohesive information capability that supports the delivery of evidence-based medical and dental health outputs aligned with the objectives of the Medical Services. The Service Delivery Manager sits within the Service Management team and reports to the Engagement Lead . The role maintains end-to-end accountability for customer satisfaction and delivery excellence within the defined service area. This position plays a critical role in building strong Service Provider to Customer relationships , acting as the key link between the customer and operational delivery teams . Role Responsibilities The Service Delivery Manager provides governance across all...