2 jobs found in Maidenhead

Customer Service Transformation Consultant (Contract) £400-£500pd 3-Month Contract Outside IR35 (Likely long-term extension following the initial roadmap) | WFH/Hybrid/Oxfordshire I Immediate We are seeking an experienced Customer Service Transformation Consultant to support a major customer service transformation programme within a large UK organisation. This is an opportunity for someone who can quickly assess a complex customer service operation, identify the root causes behind performance challenges, and create a roadmap to drive meaningful change. We are looking for a practitioner who can move beyond analysis and help shape practical improvements that deliver measurable outcomes. The RoleWorking closely with operational leaders, technology teams and external delivery partners, you will establish a clear understanding of current customer service performance and identify opportunities to improve customer experience, operational efficiency and cost to serve.You will evaluate...

Senior AI Engineer (BioTech/Pharma) | Outside IR35 Contract £600 - 700pd | Hybrid, Oxford | 6 months Harvey Nash are working with an exciting consultancy who are looking to bring on a highly experienced AI Engineer to support on a crucial project within the BioTech/Pharma space. Industry domain knowledge would be beneficial. Key Technical Skills Required Senior Python engineer with strong production software engineering experience. Commercial experience building LLM, agentic AI or multi-agent systems. Hands-on experience with LangGraph, LangChain, Haystack or similar frameworks. Proven ability to deploy AI/ML systems into production environments. Strong knowledge of inference, latency, performance, data pipelines, memory and tool/function calling. Experience with large-scale search and retrieval, including embeddings, indexing and querying multi-modal datasets. Confident with Docker, Git and cloud platforms, ideally AWS. Understanding of secure deployments,...