4 customer service jobs found in London

Service Desk Manager London (hybrid) 6 month contract (Outside IR35) £500 - £600 p/d A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment . Supporting a diverse user base across office, remote and site locations, you’ll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support team s. Key Responsibiliti es:Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first cult ureAct as the senior escalation point for major incidents and complex technical iss uesOwn end-to-end incident, request, problem and change management aligned to ITIL best pract iceOversee ticket queues, workload distribution, SLA/OLA adherence and ticket qual ityProduce regular service...

Service Desk Manager London £500-£600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites and corporate functions * Manage relationships with...

Service Desk Manager London £500- £600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders *...

Senior Flutter Developer - Outside IR35 - Contract A rare opportunity to join our fast-growing technology company selling high-value software development services. An ideal role for an experienced and dynamic developer who wants to be involved with an exciting and challenging project. Must have Several years of experience developing customer-facing mobile apps for both iOS and Android, using Flutter. Experience working as part of a team (including tools to support collaboration, such as git and user story management software) Experience working closely with other job roles, such as designers and product owners Nice to have Experience with mobile back-end development / Node Experience of CI/CD/DevOps for mobile apps Experience collaborating with clients or stakeholders, including clarifying requirements and presenting work at sprint demos Have experience delivering great outcomes for clients in an agency or professional services firm Your...