£450 - £525 per day
Outside Spy
London, UK
Salesforce Business Analyst | Contract | Energy | £450-£525 | Outside IR35 | 3 months I'm currently recruiting for a Salesforce Business Analyst to join a fast-paced programme delivering critical case management and service cloud and E&U cloud solutions in the energy sector. Key Responsibilities Translate high-level business requirements into Salesforce deliverables. Focus on Service Cloud and case management (complaints handling, change of tenancy, front/Back Office processes). Work closely with integration teams to ensure seamless delivery. Create user stories and contribute to technical design discussions. Operate in a dynamic programme environment with tight deadlines - ability to hit the ground running is essential. Experience needed Proven experience as a Salesforce BA (Service Cloud & E&U Cloud). Strong understanding of energy & utilities sector processes (complaints, tenancy changes, customer service). Skilled in gathering requirements,...