10 customer service jobs found in London

Service Desk Manager London (hybrid) 6 month contract (Outside IR35) £500 - £600 p/d A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment . Supporting a diverse user base across office, remote and site locations, you’ll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support team s. Key Responsibiliti es:Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first cult ureAct as the senior escalation point for major incidents and complex technical iss uesOwn end-to-end incident, request, problem and change management aligned to ITIL best pract iceOversee ticket queues, workload distribution, SLA/OLA adherence and ticket qual ityProduce regular service...

The Opportunity We are supporting a leading commodities trading and energy organisation seeking a Mandarin-speaking Application Support Analyst to join their technology team in London. This role will be responsible for providing 1st and 2nd line support across critical business applications used by trading, operations and back-office teams. The successful candidate will act as the bridge between business users and technology teams, ensuring issues are investigated, resolved and escalated appropriately while maintaining high levels of service. The position has a strong international focus, supporting users across Hong Kong, Beijing and London, making Mandarin language skills essential. Key Responsibilities Provide 1st and 2nd line application support for business-critical trading and operational systems. Act as the primary point of contact for application incidents, service requests and user enquiries. Investigate and troubleshoot functional issues, identifying root causes...

Service Desk Manager London £500-£600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites and corporate functions * Manage relationships with...

Service Desk Manager London £500- £600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders *...

My customer is a leading industrial manufacturer based in North London. They are looking for a  Data Migration Lead  for a  ServiceNow Transformation Project. Role : Data Migration Lead (ServiceNow) Project : ServiceNow Transformation Project (TPSM Implementation) Summary : The Data Migration Lead is responsible for defining , planning , and executing all data migration activities required for a successful ServiceNow TPSM (Technology Provider Service Management) implementation. This role ensures that all relevant details accurately extracted , transformed , validated , and loaded into ServiceNow in alignment with business and technical requirements. Deliverables : Strategy & Planning Develop and own the data migration strategy, scope, and detailed migration plan for the TPSM implementation. Identify all in‑scope data objects, legacy systems, dependencies, and required transformation rules. Define data quality standards, mapping...

Senior Operating Model Consultant (Contract) - £450-£550 a day - Outside IR35 - (Hybrid/1 day per week in Bedford) Overview We are seeking an experienced Operating Model Consultant to support the development of a new Customer Design, Improvement and Quality Directorate for a Government client. Working alongside the Engagement lead and Director, the consultant will play a key role in designing and establishing the Directorates operating model, including its vision, mandate, service offer, organisational structure, governance, and ways of working. This is a highly delivery-focused role. We are looking for someone who is comfortable creating the artefacts, analyses and recommendations required to develop a practical and implementable Target Operating Model, rather than solely providing strategic advice. Key Responsibilities Target Operating Model Development Support the design and development of the Directorates Target Operating Model. Define and document...

D365 F&O Support Analyst - D365 F&O Support Analyst, D365 SCM, D365FO, D365 F&O, D365 SC&M, D365 Support Analyst, Dynamics 365, Functional Consultant, D365 Functional Consultant, Dynamics 365 SCM Functional Consultant , D365 Finance and Operations Support Analyst, Warehousing, Supply Chain, Production, Manufacturing, Dynamics AX, Dynamics 365 – Contract – UK - £400 - £450 per day Our Global End User client is looking for a D365 F&O Support Analyst to assist them on a global roll out of D365 F&SCM. You will join a busy implementation team and help support users, across various locations in Europe, with post go live needs. Those that have supported Dynamics AX / Dynamics 365 FO solutions at 2nd or 3rd line level would be ideal for this role. We are looking for someone to start as soon as possible; the role is outside IR35 and will last more than 6 months. For the first 3 months you will be required onsite 5 days a week. Key Skills...

Senior Flutter Developer - Outside IR35 - Contract A rare opportunity to join our fast-growing technology company selling high-value software development services. An ideal role for an experienced and dynamic developer who wants to be involved with an exciting and challenging project. Must have Several years of experience developing customer-facing mobile apps for both iOS and Android, using Flutter. Experience working as part of a team (including tools to support collaboration, such as git and user story management software) Experience working closely with other job roles, such as designers and product owners Nice to have Experience with mobile back-end development / Node Experience of CI/CD/DevOps for mobile apps Experience collaborating with clients or stakeholders, including clarifying requirements and presenting work at sprint demos Have experience delivering great outcomes for clients in an agency or professional services firm Your...

Contract Product Manager | Authentication / IAM | Outside IR35 | £475pd I'm recruiting for a Contract Product Manager to support a key digital identity and authentication initiative within a leading membership / subscription services organisation . This role will suit a Product Manager with experience working within membership, subscription, customer account environments , alongside prior exposure to identity, authentication or access management product initiatives. Key responsibilities: Supporting a digital identity and authentication workstream Enhancing and configuring an existing Azure B2C authentication journey Improving login and authentication experiences, including changes to the login flow Delivering multi-factor authentication (MFA) enhancements, providing users with authentication options such as phone, SMS/text and email Working across logins, authentication, SSO and digital identity Partnering with product, engineering and supplier...

Contract Front-End Software Tester (JavaScript | Java | Playwright | TypeScript)  Start Date:  ASAP, immediate starter Day Rate: £450-475 per day, Outside IR35 Length: 3 months inital Working Patterns:  Fully-remote Other Information:  2 stage interview process Opus have partnered with a UK-based Critical Communications provider who's technology supports real-time messaging and alerting systems used by major data centre operators, large-scale healthcare and emergency services organisations.This will be a hands on contract role with strategic influence, where you'll be responsible for defining and implementing a robust and cohesive end-to-end testing strategy, working closely with engineering and product leadership in a fast-pace, environment with a start-up feel. The key challenge is bringing structure and maturity to a fragmented testing landscape, establishing a cohesive end-to-end strategy across complex, multi-channel and highly integrated systems. Challenge: The...