14 customer service jobs found in London

Service Transition Consultant £500 - £580/day | Outside IR35 | 3 months | Hybrid (London/Kent travel) Some transition roles are about coordination. This one is about ownership. You'll be the person responsible for making sure complex MSP services land properly, across two enterprise customers, both going through significant change. No hiding behind process. No passing things sideways - you'll own it. What's the role really about? This is a hands-on Service Transition role within an MSP environment, working across: A greenfield, heavily regulated client going through a full separation and rebuild An existing enterprise customer expanding services and transitioning from an incumbent provider Two different challenges. One expectation: deliver a smooth, structured transition into live service. What's in it for you? Rate : £500 - £580/day IR35 : Outside IR35 Duration : 3 months (likely extension on one of the workstreams) Environment :...

Open as a 12 months Fixed term contract OR a 6 month Outside IR35 contract (FTC is customer preference) 80 K GBP/Annum for FTC/450 GBP/Day (Outside IR35) for freelance Overview An experienced Technical Architect with strong expertise in system architecture, microservices, Graph databases, and network OSS technologies including NETCONF, RESTCONF, and IETF YANG models . The role involves designing scalable OSS platforms, network automation systems, and data architectures using modern microservices and workflow orchestration frameworks. Key Responsibilities Design and architect scalable OSS/Network Automation platforms . Define microservices architecture , system integrations, and data flows. Design Graph DB based network topology/inventory/service modelling systems . Architect event-driven systems using Kafka . Design and implement workflow orchestration using Argo Workflows . Define API architecture, API Gateway, GraphQL interfaces . Work...

OUTSIDE IR35 CONTRACT Duration - 9-12 Months ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Lead Technical Specialist RF Engineer on a contract basis. Key Responsibilities Act as a technical advisor throughout the sales cycle, supporting customer engagement and delivering solution designs, bills of materials, and technical documentation Partner with business leaders and sales teams to support strategy execution through technical guidance, coaching and mentorship Collaborate with internal technical resource teams to efficiently deliver project outcomes and improve turnaround times Maintain current knowledge of system architectures and emerging technologies to provide relevant, customer-focused solutions Build and manage relationships with technology partners and vendors to support solution development and market positioning Deliver technical presentations, training sessions, and...

OUTSIDE IR35 CONTRACT Duration - 9-12 Months ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Lead Technical Specialist RF Engineer on a contract basis. Key Responsibilities Act as a technical advisor throughout the sales cycle, supporting customer engagement and delivering solution designs, bills of materials, and technical documentation Partner with business leaders and sales teams to support strategy execution through technical guidance, coaching and mentorship Collaborate with internal technical resource teams to efficiently deliver project outcomes and improve turnaround times Maintain current knowledge of system architectures and emerging technologies to provide relevant, customer-focused solutions Build and manage relationships with technology partners and vendors to support solution development and market positioning Deliver technical presentations, training sessions, and...

Senior AWS Engineer - Up to £500 per day 6 month initial contract Fully Remote - UK Based Outside IR35 Role Overview We are seeking an experienced Senior AWS Engineer to join our Professional Services delivery team on a fixed term basis to support the delivery of a major AWS migration and separation programme for an enterprise customer. This role will form part of a multi-disciplinary delivery team working alongside Solution Architects, Project Managers, and customer technical stakeholders to build, migrate, and deploy AWS infrastructure and application services as part of a structured separation of an existing hybrid estate into a new AWS Organisation. The successful candidate will play a hands-on role in delivering landing zone implementation, networking build activities, server migration, and application platform deployment using Infrastructure as Code (IaC) approaches. This is a customer-facing delivery role within a professional services consultancy...

Head of IT Service Desk About the Role We are seeking an experienced and driven Head of Service Desk to lead and transform our IT support function. This is a key leadership role responsible for delivering high-quality service desk operations, driving continuous improvement, and ensuring an exceptional user experience across the organisation. Outside IR35 Hybrid working Key Responsibilities Lead, mentor, and develop the Service Desk team to deliver outstanding support services Own and evolve Service Desk strategy, aligning with wider IT and business objectives Drive process improvement initiatives to enhance efficiency, service quality, and customer satisfaction Ensure adherence to ITIL best practices, including Incident, Problem, Change, and Service Request Management Monitor and report on KPIs, SLAs, and performance metrics, taking proactive steps to improve outcomes Collaborate with internal stakeholders to identify service gaps and implement effective...

PMO Analyst (Data & Tech) | 6 months | £500p/d Outside IR35 Are you an experienced PMO Analyst looking for a role where you sit right in the middle of product, engineering and data - helping complex delivery run smoothly? If so, this could be a great fit! This well-known, hugely successful brand is a unique group of companies that is changing businesses for good, giving customers choice and better service and having fun along the way! You’ll play a key part in how engineering work is planned and delivered, connecting the dots between squads, programmes, and wider business goals. Expect lots of visibility across data-led decision making, engineering delivery cycles, and cross-functional planning. What you’ll be doing: Working closely with product, engineering, and data teams to keep delivery on track Bringing structure and visibility to complex engineering roadmaps and initiatives Tracking dependencies, risks, and delivery flow across multiple squads...

Azure DevOps Engineer - 6-month contract - SC Cleared - London/Remote - Outside of IR35 My SC Cleared customer is seeking a highly skilled Azure DevOps/Platform Engineer with deep, hands-on experience in Azure-native engineering and advanced Infrastructure as Code (IaC) practices. This role is ideal for someone who operates at the intersection of DevOps and Software Engineering-bringing a strong development mindset to infrastructure design, automation, and testing. Key Skills & Experience from the Azure DevOps Engineer: Active SC Clearance ideal/lapsed considered Advanced Azure Engineering Strong experience designing for high availability Deep understanding of Azure-native services and architecture patterns Infrastructure as Code (IaC) Expert-level proficiency with Terraform and/or Bicep Strong focus on modularity, reusability, and maintainability Experience integrating automated testing frameworks (eg Terratest, Checkov) Azure Networking &...

Service Designer - Public Sector- ITIL, GDS, HMRC - £500 - £550 per day OUTSIDE IR35 - SC Clearable - Remote The purpose of the service design practice is to design products and services that are fit for purpose and us. Service Designer - Public Sector- ITIL, GDS, HMRC - £500 - £550 per day OUTSIDE IR35 - SC Clearable Role The purpose of the service design practice is to design products and services that are fit for purpose and us. To deliver an efficient practice we will need to understand the value streams as to how value is delivered to our internal and external customers, we will also need to create a framework for success as outline the metrics which will be needed to be reported on to show progress as the practice matures. Successful candidates will have ideally worked in Public sector to GDS guidelines Needs to have worked with UCD teams, HMRC experience would be ideal. To Deliver Cross cutting collaboration improving ways of working with colleagues...

AI Specialist | £500 - £550 We're working with a premier digital transformation consultancy on this exciting opportunity. This is a high-impact, 6-month contract for a technical leader ready to shape the future of enterprise AI. You will be at the forefront of deploying cutting-edge Azure AI solutions, leveraging the full power of Microsoft’s AI ecosystem to drive innovation at scale. The Role Lead the end-to-end setup and implementation of AI Foundry solutions within a complex enterprise environment. Architect and deliver sophisticated AI-driven capabilities using Azure AI Studio and Azure OpenAI Service. Design and optimize Copilot Studio architecture, ensuring seamless integration via connectors and custom plugin models. Orchestrate secure, scalable deployments using robust Application Lifecycle Management (ALM) pipelines. Collaborate with cross-functional stakeholders to align AI initiatives with high-level business strategy and compliance standards....

Azure DevOps Engineer – 6-month contract – SC Cleared – London/Remote – Outside of IR35 My SC Cleared customer is seeking a highly skilled Azure DevOps / Platform Engineer with deep, hands-on experience in Azure-native engineering and advanced Infrastructure as Code (IaC) practices. This role is ideal for someone who operates at the intersection of DevOps and Software Engineering—bringing a strong development mindset to infrastructure design, automation, and testing. Key Skills & Experience from the Azure DevOps Engineer: Active SC Clearance ideal/lapsed considered Advanced Azure Engineering Strong experience designing for high availability Deep understanding of Azure-native services and architecture patterns Infrastructure as Code (IaC) Expert-level proficiency with Terraform and/or Bicep Strong focus on modularity, reusability, and maintainability Experience integrating automated testing frameworks (e.g. Terratest, Checkov) Azure Networking &...

Azure DevOps Engineer – 6-month contract – SC Cleared – London/Remote – Outside of IR35 My SC Cleared customer is seeking a highly skilled Azure DevOps / Platform Engineer with deep, hands-on experience in Azure-native engineering and advanced Infrastructure as Code (IaC) practices. This role is ideal for someone who operates at the intersection of DevOps and Software Engineering—bringing a strong development mindset to infrastructure design, automation, and testing. Key Skills & Experience from the Azure DevOps Engineer: Active SC Clearance ideal/lapsed considered Advanced Azure Engineering Strong experience designing for high availability Deep understanding of Azure-native services and architecture patterns Infrastructure as Code (IaC) Expert-level proficiency with Terraform and/or Bicep Strong focus on modularity, reusability, and maintainability Experience integrating automated testing frameworks (e.g. Terratest, Checkov) Azure Networking...

Technical Staffing Resources (TSR) are the in-house agency and master vendor for KBR who are a leading global engineering, construction, and services company. KBR support the hydrocarbon and government services markets on six continents. Serving their customers through diverse business units, KBR offer challenging assignments on some of the world's largest and most complex projects. We are seeking a  Technical Project Manager  for a 8-month assignment, based in Leatherhead, Surrey On Offer Competitive hourly pay rate Outside IR35 work engagement Working 3 days in the office, 2 days from home  NB . We can only consider candidates with the right to live and work in the UK Purpose of the Role To be responsible for delivery of a series of Deferred Design projects in collaboration with client and suppliers The role is for a disciplined, tech-savvy and proactive Technical Project Manager whose strengths are in...

Role: Infrastructure Engineer OUTSIDE IR35 Hybrid model: 2-3 days on site Location: Milton Keynes Requirements: - The build and deployment of the VCF Components and Server Infrastructure - The configuration of NSX Rules to support Deployment - The hardening of the server and VCF environment to meet security standards - The build of network elements for the new v2 tenant environments to host workloads - Technical implementation to support application and server connectivity to external networks - Technical contribution to technical proposals for new and potential customers - Configuration of SOC integration for new and existing servers and VCF components -Active Directory, DNS, DHCP, PKI, Windows Server 2019-25