Outside Spy
East Sussex, UK
Business Analyst - Customer & Colleague Experience | Outside IR35 | Hybrid (East Sussex - once/month) If you're a Business Analyst who's spent time in retail, customer-facing banking, or a consumer-first business - and you're ready to stop being a cog and start defining the roadmap - this one's worth five minutes of your time. The Role A well-established leisure and hospitality brand is midway through a meaningful digital transformation - and they need a commercially sharp BA to take the vision into delivery. The Epic-level strategy is done, the senior stakeholders are bought in. Now it's about understanding what the business actually needs day-to-day and turning that into clear, actionable requirements. You'll work across four workstreams spanning customer and colleague experience - including CRM and single customer view, a new colleague-facing hub, and process automation across the operation. This is real business-facing BA work: lots of stakeholder engagement, process...