£500 - £600 per day
Outside Spy
London, UK
Initial 6 month contact Up to £600/day (Outside IR35) 4 days on-site per week (Central London) This is a fantastic opportunity to take ownership of a critical ITSM platform and drive a modernisation programme from the ground up. You'll work closely with global ITSM and service management teams, shaping how services are delivered across the organisation while implementing automation, integration, and best-in-class ITIL processes. Job Type: Initial 6 month Contract Rate: Up to £600/day (Outside IR35) Working Arrangement: 4 days on-site per week Office Location: Central London The Role: Lead the modernisation of the Ivanti ITSM platform , identifying weaknesses and delivering improvement plans Design and implement a modern self-service portal Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management Automate workflows and integrate systems such as JIRA to enhance service delivery Develop...