£400 - £450 per day
Outside Spy
Remote (London, UK)
Working alongside user researchers, service designers, interaction designers, business analysts, product managers and technical colleagues, you will contribute throughout the service life cycle, using evidence and research to continually test, iterate and improve the experience. What you'll do * Design, create and iterate user-centred content and end-to-end content journeys across digital and where required, offline channels. * Understand user needs through user research, analytics, feedback and other evidence, and use those insights to inform design decisions. * Turn complex policy, legal and technical information into content that is clear, concise and easy to understand. * Work collaboratively within a multidisciplinary agile team, contributing from discovery through to live service. * Prototype and test content and iterate it based on evidence. * Work with policy, legal, operational and delivery stakeholders to balance user needs, policy intent and delivery constraints. *...