Outside Spy
Buckinghamshire, England, United Kingdom
IT Service Management Transformation Lead (6-Month Contract) – Outside IR35 – Buckinghamshire – hybrid I’m working with a business that urgently needs a hands-on IT Service Management Transformation Lead to come in and completely reset how IT services are delivered. You’ll take ownership of assessing the current IT service landscape and rapidly defining a clear, actionable roadmap. From there, you’ll lead the design and implementation of ITIL-aligned processes, helping the business move from reactive firefighting to structured, measurable service delivery. A big part of the role is rebuilding and optimising the service desk capability, leveraging tools like JIRA Service Management, and ensuring everything from ticketing through to reporting is fit for purpose. What They’re Looking For Proven experience transforming or rebuilding IT service management functions, particularly in complex or legacy environments Strong, practical understanding of ITIL...