Transition Manager - Contact Centre Supplier Changeover at Quast Ltd, Sheffield, 6 Months, to £650 per day
£550 - £650 per day
Outside Spy Sheffield, South Yorkshire, UK
The Education Skills Funding Agency (DfE EFA) are seeking a Transition Manager to join them in Sheffield (Work from Home initially). Initial contracts will run for 6 months and offer a rate up to £650/day. IR35 STATUS: Outside IR35. DEADLINE FOR SUBMISSIONS : 10/07/2020 at 10:00 Background ESFA operates an outsourced National Contact Centre (NCC) to deliver customer services to employers, training providers, citizens and end point assessment organisations. This was originally established as part of the National Careers Service (NCS) and now supports other business areas through a flexible service management contract. The current service is on a burning platform, with the contract due to expire in December 2020, therefore there is an essential need to procure new services to maintain continuity of operations. The Customer Engagement Capabilities Project has been established as an essential and specialist commercial re-procurement and transition as the current...