Outside Spy
Remote (Remote , UK)
Architect - Telephony/Contact Centre SME consultancy is required by my global client who have embarked on a carrier consolidation programme. This client is looking for a specialist Telephony/Contact Centre Architect who can work with them on a fractional basis (2-3 days per week), acting as an advisor assisting them with the transition from two to one global carrier. They require a senior level Architect candidate with as much experience as possible of the below requirements: Experience moving from a multi-SIP infrastructure set-up to a Global SIP set-up, ideally across multiple countries. Experience of migrating onto Bandwidth infrastructure/platform Equal experience of on-prem architecture to cloud architecture for SIP trunks Experience of WebRTC integration and audio paths Experience of integrating PCI solutions within a cloud SIP migration Experience of integrating Carrier SIP trunk into Genesys cloud platform This is a fully remote, fractional...