Outside Spy
Remote (London, Remote , UK)
Job Title: Solution Architect (ServiceNow + Microsoft Stack) Location: UK (Remote/Travel as required) Key Responsibilities Develop an automated agent to poll ServiceNow for open BD Support tickets and track time-to-deadline Implement conditional logic to trigger Microsoft Teams notifications at configurable intervals Build a Teams-based interaction flow enabling ticket closure without accessing ServiceNow Design and implement integrations between ServiceNow APIs and Microsoft Teams messaging platform Create supporting documentation and runbooks for ongoing maintenance and enhancements Collaborate with stakeholders to ensure smooth delivery and adoption of the solution Required Skills & Experience Hands-on experience with ServiceNow APIs (reading ticket data, statuses, ownership fields) Strong experience building Microsoft Teams integrations (Bot Framework, Adaptive Cards, Power Automate) Solid background in Microsoft Azure/Power...