Outside Spy
Maidstone, Kent, England, UK
Interim Head of Service Delivery Transformation (6-Month Contract) Hybrid based Market rates Duration: 6 months Outside IR35 We are seeking an experienced Interim Head of Service Delivery Transformation to lead a focused improvement programme across our Service Desk and wider service management function. This is not a BAU service desk management role. We already have operational leadership in place. This role is specifically to design and deliver a structured transformation programme, improving how services are defined, measured, and delivered across IT, HR, and Estates. The role will work alongside Director level to deliver a CIO-led improvement plan. Key Responsibilities Lead the transformation of Service Desk and service management practices aligned to ITIL principles Define and implement consistent models for: Incident vs Request Priority frameworks Lifecycle management (including "Completed" vs "Closed") Establish robust, executive-level reporting,...