£400 per day
Outside Spy
Maidstone, Kent, England, UK
Head of IT Service Desk About the Role We are seeking an experienced and driven Head of Service Desk to lead and transform our IT support function. This is a key leadership role responsible for delivering high-quality service desk operations, driving continuous improvement, and ensuring an exceptional user experience across the organisation. Outside IR35 Hybrid working Key Responsibilities Lead, mentor, and develop the Service Desk team to deliver outstanding support services Own and evolve Service Desk strategy, aligning with wider IT and business objectives Drive process improvement initiatives to enhance efficiency, service quality, and customer satisfaction Ensure adherence to ITIL best practices, including Incident, Problem, Change, and Service Request Management Monitor and report on KPIs, SLAs, and performance metrics, taking proactive steps to improve outcomes Collaborate with internal stakeholders to identify service gaps and implement effective...