4 jobs found in Maidstone

Interim Head of Service Delivery Transformation (6-Month Contract) Hybrid based Market rates Duration: 6 months Outside IR35 We are seeking an experienced Interim Head of Service Delivery Transformation to lead a focused improvement programme across our Service Desk and wider service management function. This is not a BAU service desk management role. We already have operational leadership in place. This role is specifically to design and deliver a structured transformation programme, improving how services are defined, measured, and delivered across IT, HR, and Estates. The role will work alongside Director level to deliver a CIO-led improvement plan. Key Responsibilities Lead the transformation of Service Desk and service management practices aligned to ITIL principles Define and implement consistent models for: Incident vs Request Priority frameworks Lifecycle management (including "Completed" vs "Closed") Establish robust, executive-level reporting,...

Interim Head of Service Delivery Transformation (6-Month Contract) Hybrid based Market rates Duration: 6 months Outside IR35 We are seeking an experienced Interim Head of Service Delivery Transformation to lead a focused improvement programme across our Service Desk and wider service management function. This is not a BAU service desk management role. We already have operational leadership in place. This role is specifically to design and deliver a structured transformation programme, improving how services are defined, measured, and delivered across IT, HR, and Estates. The role will work alongside Director level to deliver a CIO-led improvement plan. Key Responsibilities Lead the transformation of Service Desk and service management practices aligned to ITIL principles Define and implement consistent models for: Incident vs Request Priority frameworks Lifecycle management (including "Completed " vs "Closed ") Establish robust,...

Head of IT Service Desk About the Role We are seeking an experienced and driven Head of Service Desk to lead and transform our IT support function. This is a key leadership role responsible for delivering high-quality service desk operations, driving continuous improvement, and ensuring an exceptional user experience across the organisation. Outside IR35 Hybrid working Key Responsibilities Lead, mentor, and develop the Service Desk team to deliver outstanding support services Own and evolve Service Desk strategy, aligning with wider IT and business objectives Drive process improvement initiatives to enhance efficiency, service quality, and customer satisfaction Ensure adherence to ITIL best practices, including Incident, Problem, Change, and Service Request Management Monitor and report on KPIs, SLAs, and performance metrics, taking proactive steps to improve outcomes Collaborate with internal stakeholders to identify service gaps and implement effective...

Head of IT Service Desk About the Role We are seeking an experienced and driven Head of Service Desk to lead and transform our IT support function. This is a key leadership role responsible for delivering high-quality service desk operations, driving continuous improvement, and ensuring an exceptional user experience across the organisation. Outside IR35 Hybrid working Key Responsibilities Lead, mentor, and develop the Service Desk team to deliver outstanding support services Own and evolve Service Desk strategy, aligning with wider IT and business objectives Drive process improvement initiatives to enhance efficiency, service quality, and customer satisfaction Ensure adherence to ITIL best practices, including Incident, Problem, Change, and Service Request Management Monitor and report on KPIs, SLAs, and performance metrics, taking proactive steps to improve outcomes Collaborate with internal stakeholders to identify service...