6 service desk analyst jobs found in London, greater london

IT Service Desk Analyst (1st/2nd Line Support) Our client is looking for an experienced IT Service Desk Analyst to join their team on a contract basis. This is a fully remote role requiring an immediate start. The successful candidate will provide 1st and 2nd Line technical support in a fast-paced, customer-focused environment. Remote Outside IR35 £150 - 175 per day Essential Requirements Previous experience in a 1st and/or 2nd Line Service Desk support role. Microsoft ENTRA Excellent verbal and written communication skills. Confident and professional telephone manner. Ability to communicate technical information clearly to non-technical users. Strong troubleshooting and problem-solving skills. Must be available to start immediately. Candidates currently serving a notice period or unavailable until the end of June will not be considered. Key Responsibilities Provide 1st and 2nd Line IT support to end users via phone and remote support tools....

IT Service Desk Analyst (1st / 2nd Line Support) Our client is looking for an experienced IT Service Desk Analyst to join their team on a contract basis. This is a fully remote role requiring an immediate start. The successful candidate will provide 1st and 2nd Line technical support in a fast-paced, customer-focused environment. Remote Outside IR35 £150 - 175 per day Essential Requirements Previous experience in a 1st and/or 2nd Line Service Desk support role. Microsoft ENTRA Excellent verbal and written communication skills. Confident and professional telephone manner. Ability to communicate technical information clearly to non-technical users. Strong troubleshooting and problem-solving skills. Must be available to start immediately. Candidates currently serving a notice period or unavailable until the end of June will not be considered. Key Responsibilities Provide 1st and 2nd Line IT support to end...

Service Desk Manager London (hybrid) 6 month contract (Outside IR35) £500 - £600 p/d A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities: Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture Act as the senior escalation point for major incidents and complex technical issues Own end-to-end incident, request, problem and change management aligned to ITIL best practices Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quantity Produce regular service reporting (SLAs,...

Service Desk Manager London (hybrid) 6 month contract (Outside IR35) £500 - £600 p/d A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities: Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture Act as the senior escalation point for major incidents and complex technical issues Own end-to-end incident, request, problem and change management aligned to ITIL best practices Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quantity Produce regular service reporting (SLAs,...

Service Desk Manager London (hybrid) 6 month contract (Outside IR35) £500 - £600 p/d A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you 'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities: Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture Act as the senior escalation point for major incidents and complex technical issues Own end-to-end incident, request, problem and change management aligned to ITIL best practices Oversee ticket queues, workload distribution, SLA/OLA adherence and...

Endpoint Engineer contract 12 months. The position can be based inside or Outside of IR35, depending on the candidate's setup. A leading Trading firm is hiring a contract Endpoint Engineer. This role is responsible for engineering, support, and lifecycle management of endpoint hardware, operating systems, applications, and associated management platforms. This includes solving critical business incidents, improving the end-user experience, and partnering closely with Traders, Service Desk personnel, and other infrastructure teams. A strong customer focus, an ownership mentality, an engineering mindset, and a sense of urgency are critical. Troubleshoot and resolve complex endpoint, application, and user experience issues, particularly in high-speed, high-availability trading environments. Support endpoint platforms and services across Windows and macOS, with a focus on reliability, standardisation, security, performance, and software lifecycle management....