£750 - £800 per day
Outside Spy
London, UK
Senior Service Delivery Manager - Carve-Out Programme £750 to £800 per day | Outside IR35 12-month contract Hybrid | 1 to 2 days per week onsite in London We're seeking an experienced Senior Service Delivery Lead to play a pivotal role in a carve-out programme. Proven experience in carve-out programmes for a multi-site organisation is essential for this role. Key Responsibilities Lead end-to-end service transition activities for new and existing services, ensuring smooth handover into BAU. Define, maintain, and enforce service transition frameworks, governance, and standards. Coordinate readiness assessments, acceptance criteria, and onboarding processes. Design operational and support models, aligning internal teams and outsourced partners. Work with outsourced providers to set clear SLAs, KPIs, RACI responsibilities, escalation paths, and communication channels. Facilitate knowledge transfer, documentation handover, tooling setup, and...