2 media journalism jobs found in London

Business Analyst (ITSM – Service Desk) Contract: 3 Months Rolling (Outside IR35) Location: London We are seeking an experienced Business Analyst to join a 3-month engagement focused on optimising our IT Service Desk. This role will play a key part in reducing ticket volumes, improving resolution efficiency, and identifying opportunities for self-service and automation. You’ll work closely with Service Desk teams across multiple UK locations, translating insights into actionable improvements that enhance both operational performance and user experience. Key Responsibilities Analyse Service Desk data to identify high-volume ticket drivers and inefficiencies Recommend and prioritise improvements to reduce ticket volumes and resolution times Identify opportunities for self-service, automation, and knowledge base enhancements Translate findings into clear user stories and requirements for development teams Collaborate with stakeholders to validate...

Content Designer (Public Sector/GDS) Remote (UK) Outside IR35 £350 per day About the role We're looking for an experienced Content Designer with a strong background in the UK public sector and GDS-aligned services to help design clear, accessible, user-centred content for complex services. You'll work as part of a multidisciplinary team, shaping content from discovery through to live, ensuring it meets user needs, business goals and Government Digital Service (GDS) standards. What you'll do Design and deliver user-centred content for digital services across the public sector Apply GDS content principles, the Service Standard and content patterns consistently Work closely with user researchers, interaction designers, developers and policy teams Turn complex legislation, policy and processes into clear, accessible content Use research, data and analytics to iterate and improve content Create and maintain content models, taxonomies and style guidance Support service...