3 customer service jobs found in London, hybrid

Full job description Lead the transformation of customer engagement through cutting-edge AWS Connect solutions in this senior technical role. Salary:  £450 - 600 per day AWS Connect Solutions Architect / Lead Engineer £450 - £600 per day | Outside IR35 | Fully Remote | Initial 6-Month Contract The Opportunity You'll be brought in to strengthen the current structure, provide senior technical ownership of AWS Connect, and support multiple squads who need specialist expertise. The business currently uses the platform across telephony and webchat, with ambitions to extend usage into wider customer service and engagement channels. Key Responsibilities Lead the engineering strategy and roadmap for the AWS Connect platform Act as the senior technical SME across multiple product squads Design scalable, secure, and efficient AWS Connect solutions Improve and optimise existing telephony and webchat capabilities...

Cutover & Service Transition Manager Oracle Fusion Contract - Outside IR35 Duration - 12 months Hybrid - 2 days London or Sunderland ***Hand on Oracle Fusion experience is essential*** We're seeking an experienced Cutover & Service Transition Manager to lead go-live and service transition for a major Oracle Fusion Finance implementation. Key responsibilities: Lead end-to-end cutover planning, rehearsals, and go-live execution Manage service transition, operational readiness, and Hypercare Coordinate closely with SI partners and internal stakeholders Oversee complex, multi-system SaaS deployments Manage data migration sequencing and reconciliation Experience required: Proven cutover leadership on Oracle Fusion implementations Strong service transition / operational readiness experience Experience managing Hypercare and BAU handover ITIL knowledge desirable This is a 12 month initial contract with a high chance...

We are hiring a Senior AI Engineer to join a team responsible for recommendation systems across web and mobile, working on a key AI-driven product, the AI Stylist. This is a production-focused role. The AI Stylist is already live to customers and expected to scale significantly, with a large backlog of enhancements and increasing demand. This is a hybrid position where 3 days per week are expected onsite in central London.   About the Role You will join the Recommendations team, contributing to the AI Stylist experience, an AI-powered product that combines conversational interfaces with recommendation capabilities. The work sits at the intersection of engineering and AI, focused on improving relevance, quality, and reliability in a live, customer-facing system. You will collaborate closely with engineers, data scientists, and product stakeholders to evolve the system and support its rapid growth.   What You’ll Be Doing Building...